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Intern, Airport Customer Service (ACS) Salt Lake City, (Summer 2025)

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Delta Air Lines

2mo ago

  • Internship
    Full-time
    Summer Internship
  • Customer Relations
    People, HR & Administration
  • Salt Lake City

AI generated summary

  • You must be enrolled in aviation management, have a competitive GPA, strong MS Office skills, excellent communication, be 18+, and able to pass security and physical tests.
  • You will complete individual tasks, collaborate with various departments, engage in safety meetings, report analysis, enhance operational performance, and participate in employee recognition events.

Requirements

  • Must be enrolled in an undergraduate degree program with an aviation management discipline.
  • Have a competitive GPA and good academic standing with your university.
  • Should aspire to work in the field of Aviation or Airline Management.
  • Demonstrate competency in skills that include, but are not limited to, collection and analysis of data, reading and summarizing new regulations, and the ability to problem solve quickly.
  • Must have working knowledge of Microsoft Outlook, Access, Word, Excel, Forms, PowerPoint, & Smartsheet.
  • Possess excellent communication skills, be able to process complicated issues quickly, and maintain confidentiality when dealing with sensitive information.
  • Be able to acquire a SIDA badge for SLC, including a U.S. Customs seal and SLC driving endorsement and pass Delta’s Physical Agility Test (PAT) to complete essential physical ramp functions.
  • Consistently prioritizes safety and security of self, others, and personal data.
  • Embraces diverse people, thinking, and styles.
  • Possesses a high school diploma, GED, or high school equivalency.
  • Is at least 18 years of age and has authorization to work in the United States.

Responsibilities

  • The Airport Customer Service (ACS) intern is a position that aims to help Delta Air Lines achieve its divisional goals and contribute to its overall success. The intern assigned to this position will have individual duties to complete but will also be expected to work on a larger project that will be presented to Hub Leadership at the end of the semester. This intern position will be located at the airport terminal in Delta's Salt Lake City (SLC) hub in Utah.
  • As an intern at Delta, you'll get the chance to learn about various departments such as Flight Safety, Operations Customer Center, Technical Operations, and In-Flight Service. You'll also have the opportunity to work with external business partners like TSA, DOT, aircraft cleaning vendors, fueling vendors, and the Salt Lake City Department of Aviation. Your work will involve collaborating with a specific Delta team and working with multiple departments within the hub. You'll also participate in Incident Analysis reports and Injury Prevention Group sessions and attend station safety meetings. Your main tasks will be to help drive operational performance, such as on-time departures, hot bag, clean cart compliance, and engage in employee recognition events.

FAQs

What is the duration of the internship?

The internship will last from May 2025 to August 2025.

Is this internship paid?

Yes, the internship is a paid position.

What kind of projects will interns work on?

Interns will work on individual duties as well as a larger project that will be presented to Hub Leadership at the end of the semester.

What departments will interns have the opportunity to learn about?

Interns will learn about various departments including Flight Safety, Operations Customer Center, Technical Operations, and In-Flight Service, among others.

Are there any academic qualifications required for this internship?

Yes, applicants must be enrolled in an undergraduate degree program with an aviation management discipline and maintain a competitive GPA.

What skills are necessary for this internship?

Candidates should demonstrate competency in data collection and analysis, quick problem-solving, and should possess excellent communication skills.

What software should applicants be familiar with?

Applicants should have a working knowledge of Microsoft Outlook, Access, Word, Excel, Forms, PowerPoint, and Smartsheet.

Is there any specific age requirement for this internship?

Yes, candidates must be at least 18 years of age.

Will interns have an opportunity to travel while off duty?

Yes, interns will receive standby travel privileges anywhere in the Delta system while off duty.

Are there any preferred qualifications for this internship?

Yes, preferred qualifications include being a self-starter, possessing project management experience, and being actively engaged with community or student organizations related to aviation.

What safety requirements must be met?

Interns must consistently prioritize safety and security and must acquire a SIDA badge, including a U.S. Customs seal and SLC driving endorsement.

Will interns participate in any safety meetings or reports?

Yes, interns will participate in Incident Analysis reports, Injury Prevention Group sessions, and station safety meetings.

Is there any community engagement expected from interns?

Yes, interns are encouraged to engage with the community and/or student organizations, particularly those focused on aviation.

Will this internship provide career development opportunities?

Yes, the internship includes career development opportunities including eligibility for the Propel Pilot Career Path Program and volunteer community service opportunities.

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Delta Air Lines

Keep Climbing

Transportation
Industry
10,001+
Employees
1925
Founded Year

Mission & Purpose

Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good.

Benefits

  • Travel & Perks

    Employees and eligible travel partners can explore amazing destinations anywhere Delta flies through our worldwide pass travel privileges, discounted Delta Vacations perks and reduced fares on other airlines.

  • Compensation & Benefits

    We are proud to offer our employees an appealing total compensation and benefits package including competitive base pay, profit sharing, 401(k) contributions and health and wellbeing programs.

  • Growth & Development

    Delta is a great place to develop, both personally and professionally. We offer employees both upward and global mobility, access to business resource groups, online learning, mentorship programs and more!

  • Transparent Leadership

    Our leaders provide frequent and candid updates on the state of the business through town halls, quarterly earnings calls, Leadership Engagement Series and our CEO’s social media feeds.

  • Delta Wellbeing

    Employees are encouraged to put their health and wellbeing first. Our Delta Wellbeing program provides holistic resources to support physical and mental health, financial resiliency and work/life responsibilities.

  • Safety

    At Delta, the safety of our people, as well as our customers, is our most important priority. We foster a proactive safety culture where everyone is accountable and empowered to act.