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Intern in Digital Workplace - Technical Admin (Recent Graduate)

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Roche

3mo ago

  • Internship
    Full-time
    Summer Internship
  • IT & Cybersecurity
    Education & Teaching
  • Madrid

AI generated summary

  • You should be a recent grad with a degree in IT or related field, eager to learn, communicate well in English, and have basic knowledge of Google Workspace. Growth mindset essential.
  • You will resolve user issues, improve service support, collaborate on integration and data migration, manage incidents, and provide technical consultation to Product Owners and teams.

Requirements

  • We are looking for a recent graduate -no more than 3 years- with a Bachelor's or Master’s degree in Computer Science, Information Technology, or a related field and:
  • Passionate to learn in a challenging and transformational environment taking a proactive, collaborative and supportive approach when interacting with colleagues and stakeholders.
  • Eager to develop yourself to become a technical expert in different technologies.
  • Having a growth mindset.
  • Having strong oral and written communication skills in English.
  • Basic knowledge of Google Workspace is recommended.

Responsibilities

  • Provide effective solutions to problems the end users are facing in the technologies falling in the Digital Workplace area, as a 3rd level escalation team.
  • Find improvement in service support for previously identified and assessed delivered services.
  • Partner with other IT departments to ensure seamless integration of collaboration platforms with existing systems.
  • Provide technical consultancy to consumers and stakeholders whenever there are mergers & company acquisitions that involve data migration between platforms.
  • Incident and request resolution via ticket.
  • Collaborating with our first level team and with other IT departments to seek for solutions in different issues happening in the Google Workspace and other collaborative tools.
  • Provide technical consultation to the Product Owners in Digital Workplace whenever technical assistance is needed by them.

FAQs

What is the job title for this position?

The job title is Intern in Digital Workplace - Technical Admin (Recent Graduate).

What qualifications do I need to apply for this internship?

You need a Bachelor's or Master’s degree in Computer Science, Information Technology, or a related field, and be a recent graduate with no more than 3 years of experience.

What skills or knowledge should I have for this role?

You should have basic knowledge of Google Workspace, strong oral and written communication skills in English, and a passion for learning in a challenging and transformational environment.

What type of work will I be doing as a Digital Workplace Junior Technical Admin?

You will provide effective solutions to end user problems, improve service support, collaborate with IT departments, and offer technical consultancy during data migrations.

What does the daily work involve?

Your daily work will include incident and request resolution via tickets, collaborating with first level teams and other IT departments, and providing technical consultation to Product Owners.

Is this internship part of a specific program?

Yes, this internship is part of the START TECH program.

What kind of work environment can I expect at Roche?

You can expect a dynamic and collaborative work environment that offers opportunities to learn and grow in the Digital Workplace space.

Does Roche provide opportunities for professional development?

Yes, Roche offers opportunities for learning and development to help you become a technical expert in various technologies.

Is Roche an equal opportunity employer?

Yes, Roche is an Equal Opportunity Employer, embracing diversity, equity, and inclusion in the workplace.

Is experience required for this internship?

No, this position is specifically for recent graduates with no more than 3 years of experience.

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Roche

Doing now what patients need next.

Science & Healthcare
Industry
10,001+
Employees
1896
Founded Year

Mission & Purpose

Roche is a global pioneer in pharmaceuticals and diagnostics focused on advancing science to improve people’s lives. The combined strengths of pharmaceuticals and diagnostics under one roof have made Roche the leader in personalised healthcare – a strategy that aims to fit the right treatment to each patient in the best way possible. Roche is the world’s largest biotech company, with truly differentiated medicines in oncology, immunology, infectious diseases, ophthalmology and diseases of the central nervous system. Roche is also the world leader in in vitro diagnostics and tissue-based cancer diagnostics, and a frontrunner in diabetes management. Founded in 1896, Roche continues to search for better ways to prevent, diagnose and treat diseases and make a sustainable contribution to society. The company also aims to improve patient access to medical innovations by working with all relevant stakeholders. Thirty medicines developed by Roche are included in the World Health Organization Model Lists of Essential Medicines, among them life-saving antibiotics, antimalarials and cancer medicines. Roche has been recognised as the Group Leader in sustainability within the Pharmaceuticals, Biotechnology & Life Sciences Industry ten years in a row by the Dow Jones Sustainability Indices (DJSI).