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Intro to Hospitality Internship - Summer 2025

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Kalahari Resorts & Conventions

Sep 3

  • Internship
    Full-time
    Summer Internship
  • Customer Relations
    Hospitality & Retail

AI generated summary

  • You must be a junior or senior in high school or an incoming freshman to junior in college. Customer service experience preferred. Lifeguard certification needed for Waterpark roles.
  • You will enhance guest experiences, assist in customer service, complete lifeguard certification, and work in Waterpark, Food & Beverage, or Retail areas to create memorable moments for guests.

Requirements

  • - Open to students ranging from juniors and seniors in high school to incoming freshmen, sophomores and juniors in college
  • - Previous customer service skills are preferred
  • - Must complete a Red Cross lifeguard certification program for Waterpark roles
  • - No specific majors required for most roles, though some positions may be geared toward related fields

Responsibilities

  • - Applicants should have at least a year of previous customer service skills.
  • - Participants will be able to ensure that guests receive that level of service upon arrival and throughout their stay.
  • - Working as a guide, the goal is to enhance the guest experience starting with the first call.
  • - Associates in this department must complete a Red Cross lifeguard certification program.
  • - A Waterpark Intern could be involved as a Lifeguard, Waterpark Maintenance or Park Keeper.
  • - As a Food & Beverage Intern, you will gain the unforgettable experience of being part of our front-of-the-house teams in one of these areas.
  • - Retail interns will help create an unforgettable guest experience in our variety of retail outlets, including souvenir items, clothing, beachwear, and more!

FAQs

What is the duration of the Intro to Hospitality Internship?

The internship is for the summer of 2025.

What are the salary details for the internship?

The salary for the internship is $16.25 per hour.

Who is eligible to apply for the internship?

The internship is open to students ranging from juniors and seniors in high school to incoming freshmen, sophomores, and juniors in college.

Are there multiple locations for this internship?

Yes, the internship is available at four locations: Wisconsin Dells, Wisconsin; Sandusky, Ohio; Pocono Manor, Pennsylvania; and Round Rock, Texas.

What type of experience will interns gain during this program?

Interns will learn about Kalahari's brand and culture while engaging with guests and performing job functions in various hospitality departments.

What departments are available for internships?

Available departments include Rooms (Front of House and Back of House), Kalahari Experience Center (Wisconsin only), Waterpark, Food & Beverage, and Retail.

Is this a paid internship?

Yes, the internship is a paid position at $16.25 per hour.

Will interns receive any benefits during the internship?

The internship offers a comprehensive benefits plan, which includes discounts and resort perks.

Is prior customer service experience required for the Rooms division?

Yes, applicants for the Front of House positions should have at least a year of previous customer service experience.

What certification is required for the Waterpark internship?

A Red Cross lifeguard certification program must be completed to work in the Waterpark department.

Does Kalahari Resorts & Conventions promote from within?

Yes, the company encourages promotion from within its team.

What is Kalahari’s company mission?

Kalahari’s mission is to deliver products and services beyond expectations.

How does Kalahari view the recruitment process?

Kalahari believes that the individual is the most important element in the recruitment process, emphasizing authenticity, curiosity, honesty, timeliness, and follow-through.

Are there any training opportunities available to interns?

Yes, interns will have access to educational opportunities as part of the internship program.

What recognition has Kalahari Resorts & Conventions received?

Kalahari has received several awards, including Forbes America's Best Midsize Employers and accolades from Condé Nast Traveler, Smart Meetings, Parents' Magazine, and TripAdvisor.

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Kalahari Resorts & Conventions

First-class service, luxury suites, premium dining, customizable meeting spaces, spa treatments and more, under one roof

1001-5000
Employees
2000
Founded Year

Mission & Purpose

Kalahari Resorts & Conventions are full-service vacation destinations including meeting & convention facilities where America’s largest indoor waterpark resorts are combined with the magic of Africa. Located in Pocono Mountains, Pennsylvania, Sandusky, Ohio, Wisconsin Dells, Wisconsin and Round Rock, Texas, Kalahari Resorts innovative waterparks, family entertainment centers, luxury spas, world-class restaurants, and convention centers deliver beyond expectations, all under one roof. Whether you’re 3, 83 or anything in-between, we pride ourselves on having something for everyone!