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IT Help Desk Intern

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J.F. Brennan Company

Sep 16

  • Internship
    Full-time
    Summer Internship
  • Software Engineering
    IT & Cybersecurity
  • La Crosse
    Remote

AI generated summary

  • You should be enrolled in a relevant degree, have advanced Microsoft Office skills, proficiency in Windows 10, strong communication, organizational abilities, and be a self-starter.
  • You will monitor and manage service desk tickets, provide technical support via calls and emails, perform hardware repairs, set up workstations, and assist with user account management and training.

Requirements

  • Currently enrolled in bachelor's or associate degree in information systems or related field
  • Advanced skills in Microsoft Office Suite
  • Proficient in Windows Operating Systems: Desktop Family: Windows 10
  • Excellent verbal and written communication skills
  • Proficient in Microsoft Office, on computers and other electronic devices
  • Strong interpersonal skills; must be a self-starter, highly organized, and creative
  • Superior time management and organizational capabilities, including the ability to accurately benchmark project length, deliver on deadlines

Responsibilities

  • Monitor Service Desk daily for tickets assigned to the queue and process first-in first-out based on priority.
  • Provide front line technical support to employees on a variety of issues by responding to telephone calls, e-mails, and “in-office” requests. Log all requests and escalate as necessary.
  • Provide remote support services to user base.
  • Perform minor repairs to hardware, software, or peripheral equipment.
  • Install, test, and configure new workstations, peripheral equipment and software for employees.
  • Perform timely workstation hardware and software upgrades as required.
  • Create and manage user accounts for company software and applications.
  • iPad and iPhone setup and configurations
  • Provide basic application training when necessary.
  • Other duties as assigned.

FAQs

What are the main responsibilities of the IT Help Desk Intern?

The main responsibilities include monitoring the Service Desk for tickets, providing technical support via phone, email, and in-office requests, offering remote support, performing hardware and software repairs, installing and configuring workstations, managing user accounts, and providing basic application training.

What qualifications are required for the IT Help Desk Intern position?

Candidates must be currently enrolled in a bachelor's or associate degree program in information systems or a related field, possess advanced skills in Microsoft Office Suite, be proficient in Windows 10, have excellent communication skills, and demonstrate strong organizational abilities.

Is prior work experience required for this internship?

No prior work experience is specifically required, but relevant coursework or skills related to IT support will be beneficial.

What types of support will the intern provide?

The intern will provide front-line technical support to employees for various issues, including hardware and software troubleshooting, remote support, and assistance with user accounts.

What kind of training will the intern receive?

The intern will receive on-the-job training related to technical support tasks, software applications, and company procedures, along with opportunities for basic application training sessions.

Will the intern be expected to work independently?

Yes, the intern should be a self-starter and must demonstrate the ability to work independently while managing time effectively.

What is the company culture like at J.F. Brennan Company, Inc.?

The company culture emphasizes teamwork, collaboration, safety, and quality, while maintaining a family-oriented environment that focuses on employee well-being and empowerment.

Are there opportunities for career growth within the company?

Yes, J.F. Brennan Company, Inc. offers growth opportunities and a challenging work environment that allows employees to build meaningful careers.

What benefits does J.F. Brennan Company, Inc. offer?

The company provides an industry-leading benefits package, including group health, dental and vision insurance, a 401(K) program with matching, annual bonus eligibility, and a profit-sharing program.

How does J.F. Brennan Company, Inc. promote diversity and inclusion?

The company is committed to being an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to various protected characteristics, fostering a diverse and inclusive workplace.

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J.F. Brennan Company

Marine Professionals since 1919 | Environmental Dredging | Dams | Marine Construction | Diving | Submarine Cabling

Engineering & Construction
Industry
501-1000
Employees
1919
Founded Year

Mission & Purpose

J.F. Brennan Company, Inc. (Brennan) is a fourth-generation, family-owned, marine construction firm that specializes in environmental remediation, dam construction, commercial dive, harbor management, and submarine cable services. Working closely with public and private owners of water-based infrastructure since 1919, Brennan operates throughout coastal and inland waterways nationwide, maintaining a large fleet of marine equipment backed by more than 600 maritime professionals. Everything Brennan does takes place around the water. As a result, they have the right people, specialized equipment, and proper programs in place to mitigate associated risks. Over the past 100 years, Brennan's quality work and transparent communication with clients have made them a preferred contractor for the US EPA, US Army Corps of Engineers, and private infrastructure owners across the country. Why Brennan? Safety, quality, and environmental management are long-standing principles within the company, being ISO certified in all three values proves that Brennan objectively maintains the highest of international standards. Our mission is to create and execute innovative solutions to the world's most complex maritime, environmental, and infrastructure challenges.