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IT Intern (IT Business Systems)

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University Hospitals

2d ago

  • Internship
    Full-time
    Off-cycle Internship
  • IT & Cybersecurity
    Healthcare
  • Shaker Heights

AI generated summary

  • You must have a GED, strong communication and analytical skills, client service ability, attention to detail, reliable transportation, and proficiency in Microsoft Office and office equipment.
  • You will assist in designing workflows, supporting system deployments, troubleshooting issues, creating documentation, and maintaining PHI while collaborating with clinical and business teams.

Requirements

  • High School Equivalent / GED (Required)
  • Strong written and verbal communication skills. (Required proficiency)
  • Detail-oriented and organized, with good analytical and problem solving ability. (Required proficiency)
  • Notable client service, communication, and relationship building skills. (Required proficiency)
  • Ability to work in hospital clinical and office areas where patient safety and confidentiality are core values. (Required proficiency)
  • Reliable transportation and be flexible to work varying shifts. (Required proficiency)
  • Demonstrated ability to use PCs, Microsoft Office suite, and general office equipment (i.e. printers, copy machine, etc.). (Required proficiency)

Responsibilities

  • Assists with the design of system workflow in conjunction with clinical and business partners; workflows will focus on improved efficiencies, as well as incorporating quality initiatives.
  • Provides support and offers input as needed. Escalates issues appropriately.
  • Participates in change management activities to support successful system deployments and enhancements.
  • Assists other team members in ensuring good documentation standards; including the creation of functional design specifications.
  • Assists in the development of policies and procedures in collaboration with clinicians, business personnel, other team members, and IT manager.
  • Assists with the development and maintenance of system documentation.
  • Troubleshoots issues with vendor assistance, to resolution.
  • Supports/troubleshoots Hospital Information Systems inbound/outbound interfaces as appropriate.
  • Creates reports as needed and works problem tickets using ServiceNow or through the process designated.
  • Works with other application analysts to insure system integrations.
  • Utilizes and maintains appropriate change control procedures and standards.
  • Prepares detailed flowcharts/diagrams to assist with design decisions and problem analysis.
  • Performs other duties as assigned.
  • Complies with all policies and standards.
  • For specific duties and responsibilities, refer to documentation provided by the department during orientation.
  • Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.

FAQs

What is the main responsibility of the IT Intern?

The main responsibility of the IT Intern is to provide IT services and support to enhance departmental operational efficiencies, patient safety, and workflow needs, while gaining experience in an IT role within a healthcare organization.

What educational qualifications are required for this position?

A High School Equivalent / GED is required for this position.

Is prior work experience necessary for applying to this internship?

No, prior work experience is not required for this internship.

What skills are essential for the IT Intern role?

Essential skills include strong written and verbal communication skills, detail-oriented and organized approach, analytical and problem-solving abilities, client service and relationship building skills, reliability, and proficiency in using PCs and the Microsoft Office suite.

Will the IT Intern be responsible for troubleshooting issues?

Yes, the IT Intern will assist in troubleshooting issues with vendor assistance until resolutions are found.

Are there any specific physical demands for the IT Intern position?

Yes, the physical demands include occasional standing, walking, handling, and sitting constantly, along with limited lifting and carrying of up to 20 lbs.

Is this position eligible for travel?

Yes, this position requires approximately 10% travel.

What procedures must the IT Intern adhere to regarding patient information?

The IT Intern must comply with all policies regarding the safe and secure maintenance of Protected Health Information (PHI) and complete annual training related to PHI privacy and use in the workplace.

What software tools will the IT Intern be expected to use?

The IT Intern will be expected to use PCs, the Microsoft Office suite, ServiceNow, and other general office equipment.

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University Hospitals

1-10
Employees

Mission & Purpose

Founded in 1866, University Hospitals serves the needs of patients through an integrated network of 23 hospitals (including 5 joint ventures), more than 50 health centers and outpatient facilities, and over 200 physician offices in 16 counties throughout northern Ohio. The system’s flagship quaternary care, academic medical center, University Hospitals Cleveland Medical Center, is affiliated with Case Western Reserve University School of Medicine, Northeast Ohio Medical University, Oxford University and the Technion Israel Institute of Technology. The main campus also includes the UH Rainbow Babies & Children's Hospital, ranked among the top children’s hospitals in the nation; UH MacDonald Women's Hospital, Ohio's only hospital for women; and UH Seidman Cancer Center, part of the NCI-designated Case Comprehensive Cancer Center. UH is home to some of the most prestigious clinical and research programs in the nation, with more than 3,000 active clinical trials and research studies underway. UH Cleveland Medical Center is perennially among the highest performers in national ranking surveys, including “America’s Best Hospitals” from U.S. News & World Report. UH is also home to 19 Clinical Care Delivery and Research Institutes. UH is one of the largest employers in Northeast Ohio with more than 30,000 employees.