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IT Intern (IT Learning Services)

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University Hospitals

1mo ago

  • Internship
    Full-time
    Off-cycle Internship
  • Shaker Heights

AI generated summary

  • You need a high school equivalent, strong communication skills, analytical abilities, client service skills, PC proficiency, and reliable transport. Flexibility for varying shifts is essential.
  • You will assist with designing workflows, support system deployments, document processes, troubleshoot issues, create reports, and ensure compliance with policies while maintaining PHI security.

Requirements

  • Education
  • High School Equivalent / GED (Required)
  • Work Experience
  • N/A ()
  • Knowledge, Skills, & Abilities
  • Strong written and verbal communication skills. (Required proficiency)
  • Detail-oriented and organized, with good analytical and problem solving ability. (Required proficiency)
  • Notable client service, communication, and relationship building skills. (Required proficiency)
  • Ability to work in hospital clinical and office areas where patient safety and confidentiality are core values. (Required proficiency)
  • Reliable transportation and be flexible to work varying shifts. (Required proficiency)
  • Demonstrated ability to use PCs, Microsoft Office suite, and general office equipment (i.e. printers, copy machine, etc.). (Required proficiency)
  • Physical Demands
  • Standing Occasionally
  • Walking Occasionally
  • Sitting Constantly
  • Lifting Rarely 20 lbs
  • Carrying Rarely 20 lbs
  • Pushing Rarely 20 lbs
  • Pulling Rarely 20 lbs
  • Climbing Rarely 20 lbs
  • Balancing Rarely
  • Stooping Rarely
  • Kneeling Rarely
  • Crouching Rarely
  • Crawling Rarely
  • Reaching Rarely
  • Handling Occasionally
  • Grasping Occasionally
  • Feeling Rarely
  • Talking Constantly
  • Hearing Constantly
  • Repetitive Motions Frequently
  • Eye/Hand/Foot Coordination Frequently
  • Travel Requirements
  • 10%

Responsibilities

  • - Assists with the design of system workflow in conjunction with clinical and business partners; workflows will focus on improved efficiencies, as well as incorporating quality initiatives.
  • - Provides support and offers input as needed. Escalates issues appropriately.
  • - Participates in change management activities to support successful system deployments and enhancements.
  • - Assists other team members in ensuring good documentation standards; including the creation of functional design specifications.
  • - Assists in the development of policies and procedures in collaboration with clinicians, business personnel, other team members, and IT manager.
  • - Assists with the development and maintenance of system documentation.
  • - Troubleshoots issues with vendor assistance, to resolution.
  • - Supports/troubleshoots Hospital Information Systems inbound/outbound interfaces as appropriate.
  • - Creates reports as needed and works problem tickets using ServiceNow or through the process designated.
  • - Works with other application analysts to insure system integrations.
  • - Utilizes and maintains appropriate change control procedures and standards.
  • - Prepares detailed flowcharts/diagrams to assist with design decisions and problem analysis.
  • - Performs other duties as assigned.
  • - Complies with all policies and standards.
  • - For specific duties and responsibilities, refer to documentation provided by the department during orientation.
  • - Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.

FAQs

What is the primary responsibility of the IT Intern in this role?

The primary responsibility of the IT Intern is to provide IT services and support to enhance departmental operational efficiencies, patient safety, and workflow needs under guidance.

What qualifications are required for this position?

The position requires a High School Equivalent or GED.

Is prior work experience necessary for the IT Intern position?

No prior work experience is required for this entry-level role.

What are some of the skills needed for this role?

Strong written and verbal communication skills, attention to detail, problem-solving abilities, client service skills, and proficiency in using PCs and Microsoft Office are required.

Will the IT Intern need to handle protected health information (PHI)?

Yes, the IT Intern must abide by all requirements to safely and securely maintain Protected Health Information (PHI) as per organizational policies and training.

What type of tasks will the IT Intern be involved in?

The intern will assist with system workflow design, documentation standards, change management, troubleshooting, report generation, and supporting system integrations.

Is travel required for this position?

Yes, there may be travel requirements of up to 10%.

What is the work schedule like for the IT Intern?

The position requires reliable transportation and flexibility to work varying shifts.

Are there any physical demands associated with this position?

Yes, the role includes occasional standing, walking, and sitting, as well as rare lifting and carrying up to 20 lbs.

Will the IT Intern work independently or as part of a team?

The IT Intern will work as part of a team but will also assist other team members with specific tasks and projects.

University Hospitals

1-10
Employees

Mission & Purpose

Founded in 1866, University Hospitals serves the needs of patients through an integrated network of 23 hospitals (including 5 joint ventures), more than 50 health centers and outpatient facilities, and over 200 physician offices in 16 counties throughout northern Ohio. The system’s flagship quaternary care, academic medical center, University Hospitals Cleveland Medical Center, is affiliated with Case Western Reserve University School of Medicine, Northeast Ohio Medical University, Oxford University and the Technion Israel Institute of Technology. The main campus also includes the UH Rainbow Babies & Children's Hospital, ranked among the top children’s hospitals in the nation; UH MacDonald Women's Hospital, Ohio's only hospital for women; and UH Seidman Cancer Center, part of the NCI-designated Case Comprehensive Cancer Center. UH is home to some of the most prestigious clinical and research programs in the nation, with more than 3,000 active clinical trials and research studies underway. UH Cleveland Medical Center is perennially among the highest performers in national ranking surveys, including “America’s Best Hospitals” from U.S. News & World Report. UH is also home to 19 Clinical Care Delivery and Research Institutes. UH is one of the largest employers in Northeast Ohio with more than 30,000 employees.