FAQs
What is the location of the ITSM Intern position?
The ITSM Intern position is located in Columbia, SC.
What type of projects will the ITSM Intern be involved in?
The ITSM Intern will work on real projects that impact the business, including managing incidents, investigating production incidents, contributing to automation testing, and developing dashboards and reports.
What platform will the intern use to manage incidents and problems?
The intern will utilize the ServiceNow platform to handle assigned incidents and problems.
What kind of mindset is necessary for this role?
An innovative mindset is necessary, with a passion for challenging conventional processes and a desire to seek out and implement improvements.
What are the technical knowledge requirements for this internship?
Familiarity with ITIL processes and the ServiceNow platform is desired for this internship.
What qualifications are preferred for candidates applying for the ITSM Intern position?
Preferred qualifications include being a major in Information Technology, Computer Science, or a related field, and being an undergraduate or graduate-level student.
Is this internship suitable for both undergraduate and graduate students?
Yes, the internship is suitable for both undergraduate and graduate-level students.
What skills are vital for success in this internship?
Dependability, proactivity, and strong analytical thinking skills are vital for success in this internship.
Will the intern have opportunities to create automated test scripts?
Yes, the intern will play a key role in creating automated test scripts and establishing testing guidelines for the Incident and Problem Management team.