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IT Service Support Intern

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Logitech

8d ago

  • Internship
    Full-time
    Summer Internship
  • Customer Relations
    IT & Cybersecurity
  • Chennai
    Remote
  • Quick Apply

AI generated summary

  • You need end-user desktop support experience, knowledge of Windows 11, M365, MacOS, Google Workspace, strong communication, hardware skills, and teamwork. Fluent in English and pursuing IT education.
  • You will support users with IT issues, conduct onboarding, assist in discovering tools, collaborate on system testing, participate in product testing, and suggest process improvements.

Requirements

  • Experience in end-user desktop support
  • Proficiency in troubleshooting Windows 11, M365 and MacOS
  • Knowledge of Google Workspace
  • Strong communication skills, with comfort in working with various stakeholders
  • Good knowledge of hardware installation, cabling, and troubleshooting
  • Troubleshooting skills for bug identification and resolution
  • Strong customer service skills
  • Excellent teamwork skills
  • Ability to work independently within a remote team
  • Fluent in English
  • Obligation to complete high school education
  • Currently pursuing an IT diploma/college or seeking a first IT-related experience

Responsibilities

  • Provide IT service support, guidance, and training to end-users for various IT devices, applications, or processes.
  • Troubleshoot hardware and software issues both locally and remotely.
  • Conduct IT onboarding activities for new employees.
  • Assist in the discovery of new IT business tools to support our business users and internal IT teams.
  • Collaborate with internal IT teams on system testing, integration, and maintenance.
  • Participate in product testing with business groups.
  • Seek, suggest, evaluate, and implement process and technology improvements.

FAQs

What is the primary role of the IT Service Support Intern?

The primary role of the IT Service Support Intern is to provide IT support and training to end-users across India and other regions, troubleshooting various IT device and application issues.

What qualifications are required for this internship?

Candidates must have experience in end-user desktop support, proficiency in troubleshooting Windows 11, M365, MacOS, and knowledge of Google Workspace, along with strong communication and customer service skills.

Is prior IT experience necessary for this position?

While prior extensive IT experience is not necessary, candidates should have some experience in end-user desktop support and be currently pursuing an IT diploma or college education.

What types of IT issues will the intern be troubleshooting?

The intern will troubleshoot hardware and software issues, generally focusing on IT devices, applications, and processes used by end-users.

Will the intern be involved in onboarding activities?

Yes, the intern will assist in conducting IT onboarding activities for new employees.

Is there an opportunity for this intern to suggest process improvements?

Yes, the intern will seek, suggest, evaluate, and potentially implement process and technology improvements within the IT department.

What skills are preferred for this role?

Preferred skills include knowledge of MS Intune, Apple MDM Device Management software, ServiceNow, familiarity with advanced printer troubleshooting, and project management/design thinking skills.

How important is teamwork in this internship?

Teamwork is essential, as the role requires effective collaboration within a global team and interaction with various stakeholders.

What language proficiency is required for this position?

Candidates should be fluent in English, as strong communication skills are necessary to interact with end-users and team members.

Is this role suitable for current students?

Yes, this internship is designed for individuals currently pursuing an IT diploma or seeking their first IT-related experience.

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Logitech

Enabling people to do what they do best through innovative technology and digital experiences.

Manufacturing & Electronics
Industry
5001-10,000
Employees
1981
Founded Year

Mission & Purpose

Logitech is a global technology company renowned for its innovative and high-quality computer peripherals and accessories, including keyboards, mice, webcams, and speakers. The company designs and manufactures products that enhance the digital experience for users across various platforms, from personal computing to gaming and video conferencing. Logitech's ultimate mission is to empower people to achieve more through technology that improves productivity, connectivity, and entertainment. Their purpose is to create tools that enable seamless interaction with technology, making everyday tasks and experiences more enjoyable and efficient.