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IT Support Intern (12 months) - Starting Summer 2025

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SLB

1mo ago

  • Internship
    Full-time
    Placement Program
  • Software Engineering
    IT & Cybersecurity
  • Reading

AI generated summary

  • You must be a penultimate or final year student in Information Technology, Networking, Computing, or a similar field.
  • You will troubleshoot IT issues, manage audio/video systems, log incidents, update tickets, assist with hardware staging, and ensure compliance with IT policies and quality standards.

Requirements

  • Penultimate or final year students studying Information Technology, Networking, Computing (or a simular field)

Responsibilities

  • Assisting in administering the Linux and Windows infrastructure
  • Troubleshooting hardware, operating systems and software
  • Researching innovative ideas and solutions within different areas of IT
  • Assist with managing audio and video conference systems based at Abingdon
  • Resolve and close incidents and service requests as per help desk procedures and allocated timelines.
  • Escalate unresolved incidents and service requests within agreed timescales.
  • Log incident and service request details per help desk procedures.
  • Ensure tickets are updated at all times until issues are resolved.
  • Comply with Quality, Health, Safety and Environment policies and IT policies.
  • Liaise with customers, other IT support groups and third-party providers when necessary.
  • Perform staging of PCs.
  • Maintain Global Asset Management database with updates related to the assigned hardware.
  • Assist with SCSI on IT security issues and virus elimination.

FAQs

What is the duration of the IT Support Intern position?

The IT Support Intern position is for 12 months, starting in Summer 2025.

Where is the job location for the IT Support Intern role?

The job location for the IT Support Intern role is in Abingdon.

What qualifications are required for the IT Support Intern position?

Applicants should be penultimate or final year students studying Information Technology, Networking, Computing, or a similar field.

What types of systems will I be working with as an intern?

As an intern, you will be assisting in administering both Linux and Windows infrastructure, as well as troubleshooting hardware, operating systems, and software.

What are the essential responsibilities of the IT Support Intern?

Essential responsibilities include troubleshooting hardware and software, managing audio and video conference systems, resolving incidents, and maintaining the Global Asset Management database.

Is previous experience in IT required for this internship?

The job description does not specify that previous experience is required, but familiarity with IT concepts and a willingness to learn are important.

Will I need to liaise with other departments as part of this role?

Yes, you will need to liaise with customers, other IT support groups, and third-party providers when necessary.

Is this position suitable for someone who enjoys problem-solving?

Yes, the position is well-suited for individuals who enjoy solving problems and possess strong communication skills.

Are there opportunities for professional development during the internship?

The internship provides exposure to real-world IT challenges, working in a high-tech environment, which can enhance your skills and knowledge in the field.

Does SLB have an equal employment opportunity policy?

Yes, SLB is an equal employment opportunity employer, considering qualified applicants without regard to various protected characteristics.

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SLB

We are a global technology company, driving energy innovation for a balanced planet.

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Mission & Purpose

We are a technology company that unlocks access to energy for the benefit of all. As innovators, that’s been our mission for nearly a century. Today, we face a global imperative to create a future with more energy, but less carbon. Our diverse, innovative change makers are focused on going further in innovation and inventing the new energy technologies we need to get there.