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IT Support - Master's Level Internship

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Vosyn

21d ago

  • Internship
    Full-time
    Off-cycle Internship
  • Software Engineering
    IT & Cybersecurity
  • Etobicoke

AI generated summary

  • You should be pursuing or have a Master's in IT or related fields, possess strong problem-solving skills, and have proficiency in IT tools and service management. Excellent communication and multitasking are essential.
  • You will provide technical support, maintain IT infrastructure, collaborate on solutions, analyze systems, and document processes for knowledge sharing and improved operations.

Requirements

  • Currently pursuing or recently completed a Master’s level university program in fields such as Information Technology, Computer Science, or a related field.
  • Strong problem-solving skills with the ability to troubleshoot complex technical issues.
  • Proficiency in IT support tools and technologies, including operating systems, networking, and cybersecurity.
  • Excellent organizational and multitasking skills, with the ability to prioritize and meet deadlines.
  • Proficient communication in English (both verbal and written) is required.
  • Experience with IT service management tools and methodologies such as ITIL is a plus.
  • Excellent presentation and public speaking skills.

Responsibilities

  • Provide technical support to end-users, troubleshooting hardware and software issues to ensure seamless operations.
  • Assist in the management and maintenance of IT infrastructure, including networks, servers, and security systems.
  • Collaborate with cross-functional teams to implement IT solutions that enhance operational efficiency.
  • Conduct system analysis and recommend improvements to optimize IT processes.
  • Document IT processes, procedures, and troubleshooting guides to ensure continuity and knowledge sharing.

FAQs

What is the duration of the internship?

The internship has a minimum duration of 520 hours, equivalent to at least 3 months.

What is the compensation for the internship?

The compensation is hourly and paid in equity, equivalent to CAD $32-35/hour.

Is this internship available to students pursuing a Master's degree?

Yes, the internship is specifically designed for students who are currently pursuing or have recently completed a Master’s level program in fields such as Information Technology, Computer Science, or a related field.

What are the expected working hours for the internship?

The internship can be full-time (30-40 hours per week) or part-time (with a minimum commitment of 15 hours required).

Where is the internship based?

The internship is primarily remote, with hybrid options available in Toronto and Chicago only.

What kind of experience will I gain during this internship?

You will gain valuable experience in IT support, contribute to IT infrastructure enhancement, and have the opportunity to engage directly with senior management and cross-functional teams.

Are there any additional benefits to this internship?

Yes, you will have the chance to enhance your CV with unique experiences, gain priority consideration for future full-time roles, and be part of a start-up transitioning to an IPO.

What qualifications are preferred for this role?

Preferred qualifications include strong problem-solving skills, proficiency in IT support tools and technologies, excellent organizational and multitasking skills, and experience with IT service management tools and methodologies like ITIL.

What is the application process for the internship?

Candidates must submit their resumes and cover letters, complete a written questionnaire and a video questionnaire, followed by an orientation session if selected.

Is Vosyn committed to diversity and inclusion?

Yes, Vosyn is committed to fostering a diverse, equitable, and inclusive workplace where every employee feels valued and supported.

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Vosyn

Vosyn: Uniting Voices, Visions, and Values in Every Tongue.

Technology
Industry
201-500
Employees
2023
Founded Year

Mission & Purpose

Vosyn is an advanced multimodal Large Language Model (LLM) platform that expands beyond its origins in voice synthesis to integrate voice, video, audio, text, and image processing. As a leader in the field, Vosyn provides unparalleled access to and engagement with global information. Its core innovation is contextual translation, ensuring genuine understanding across languages. By removing linguistic and accessibility barriers, Vosyn empowers content creators to cross geographical and cultural boundaries, playing a pivotal role in digital transformation and crafting an inclusive, interconnected global content landscape.