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Junior IT Service Delivery Manager (f/m/d)

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Deutsche Börse

13d ago

  • Internship
    Full-time
    Summer Internship
  • IT & Cybersecurity
    Business, Operations & Strategy
  • Frankfurt

AI generated summary

  • You need aBachelor’s in IT, basic tech knowledge, strong communication skills, analytical ability, and teamwork experience. English proficiency is essential; German is a plus.
  • You will coordinate activities for service delivery, foster collaboration across teams, track project progress, and support documentation for internal and external communications.

Requirements

  • Bachelor’s degree in computer science, Information Technology, or a related field.
  • A good basic knowledge of technical topics such as firewalls, routing, network protocols, software development, and deployment. Experience in IT operations or software development is a plus.
  • Interest or experience in project coordination or support, including planning, execution, and monitoring tasks. Strong communication and relationship-building skills are essential for effective stakeholder interactions.
  • Good analytical and problem-solving skills to identify issues affecting service delivery and propose solutions within established procedures, with guidance from senior team members.
  • Ability to work effectively within a diverse team, contributing to common goals and actively participating in collaborative initiatives.
  • Good written and verbal communication skills in English (German is a plus), with the ability to assist in preparing and presenting complex information clearly and concisely.

Responsibilities

  • Assist in defining, coordinating, and facilitating a wide range of activities necessary for delivering systems and services.
  • Foster collaboration and coordination among project teams, organizational units, and stakeholders across various departments to ensure efficient service delivery.
  • Track the progress of different activities and help present project-related information and reports to management and key stakeholders.
  • Support the creation and maintenance of project documentation and publications for both internal and external audiences.

FAQs

What is the job title for this position?

The job title is Junior IT Service Delivery Manager (f/m/d).

What department will I be working in?

You will be working in the Derivatives & Cash Trading IT department.

What are the main responsibilities of this role?

The main responsibilities include assisting in defining, coordinating, and facilitating activities for delivering systems and services, fostering collaboration among project teams, tracking progress of activities, and supporting project documentation.

What kind of educational background is required for this position?

A Bachelor’s degree in computer science, Information Technology, or a related field is required.

Is experience in IT operations or software development necessary?

While experience in IT operations or software development is a plus, it is not explicitly required.

What skills are important for this role?

Important skills include strong communication and relationship-building skills, analytical and problem-solving skills, and the ability to work effectively within a diverse team.

What languages are required for this position?

Good written and verbal communication skills in English are required, and knowledge of German is a plus.

Will I be required to work in a team?

Yes, you will be required to work effectively within a diverse team and contribute to common goals.

What kind of knowledge should I have for this role?

A good basic knowledge of technical topics such as firewalls, routing, network protocols, software development, and deployment is desirable.

Is this position focused on project management?

Yes, there is an emphasis on project coordination and support, including planning, execution, and monitoring tasks.

Do we support training and development for this position?

Yes, we support ongoing training and development to enhance your skills and career growth.

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Deutsche Börse

We at Deutsche Börse create trust in the markets of today and tomorrow

Finance
Industry
10,001+
Employees
1992
Founded Year

Mission & Purpose

Deutsche Börse is a leading global marketplace for trading financial instruments, including stocks, derivatives, and commodities. Their ultimate mission is to provide efficient and transparent capital markets infrastructure that facilitates fair and orderly trading activities for investors worldwide. The purpose of Deutsche Börse is to enable companies to raise capital, investors to manage risk and invest capital, and financial institutions to facilitate trading and clearing services. They aim to uphold market integrity, foster innovation in financial markets, and contribute to the stability and growth of the global economy through their robust and reliable market infrastructure and services.