Logo of Huzzle

Home

Matches

Explore

Manage

Operations Intern

H

Hive

26d ago

  • Internship
    Full-time
    Off-cycle Internship
  • Customer Relations
  • Berlin

AI generated summary

  • You need enthusiasm for D2C e-commerce, operational experience, strong analytical skills, clear communication, attention to detail, adaptability, a hands-on mentality, and basic Excel/SQL knowledge.
  • You will manage customer operations tasks, analyze processes for improvements, collaborate with teams, and take ownership of projects to ensure smooth resolutions and successful outcomes.

Requirements

  • Enthusiasm to build an early-stage company and reshape D2C e-commerce fulfillment
  • Initial experience in working on an operational topic (e.g. product development, supply chain, purchasing, lean services, manufacturing, etc.)
  • Exceptional analytical and quantitative problem-solving skills
  • Clear, professional, and informative written and verbal communication style
  • Ability to communicate complex ideas effectively, both verbally and in writing, in English. Another language, either German, Spanish, Italian, or French is a plus
  • Excellent attention to detail, organization, time management, and prioritization skills
  • Ability to adapt quickly to business priority changes and comfortable dealing with ambiguity
  • Relentless drive and hands-on entrepreneurial mentality
  • Basic knowledge of Excel, SQL, and other sources. Coding is a plus
  • Customer-related experience is a plus

Responsibilities

  • A high level of ownership and the opportunity to define our processes to meet our company goals and identify further improvement areas in our offering
  • Involve yourself in the daily tasks of Customer Operations like incidents and problem management, quality initiatives, and performance monitoring
  • Get stuck into the analysis of Hive's processes to identify improvement opportunities
  • Close cooperation with the Product, Tech, and Fulfillment Teams to problem-solve issues, identify patterns, build business cases, and prioritize them, ensuring our customers have a smooth resolution
  • A high degree of responsibility for your projects, owning your results, deliverables, and their successful implementation
  • Hone in on a range of skills that make you a generalist: project management, analytics, stakeholder management, problem-solving

FAQs

What is the primary goal of the Customer Operations team at Hive?

The primary goal of the Customer Operations team at Hive is to improve customer experience and drive operational excellence by enhancing operational efficiency through automation and the use of machine learning.

What types of tasks will I be involved in as an Operations Intern?

As an Operations Intern, you'll be involved in daily tasks such as incident and problem management, quality initiatives, and performance monitoring, as well as analyzing Hive's processes to identify improvement opportunities.

What skills will I develop in this internship?

You will hone a range of skills that make you a generalist, including project management, analytics, stakeholder management, and problem-solving.

What qualifications are preferred for this role?

Preferred qualifications include enthusiasm for early-stage companies, initial experience in operational topics, exceptional analytical and quantitative problem-solving skills, and clear communication abilities in English. Knowledge of another language is a plus.

Are there any specific technical skills required for this internship?

Basic knowledge of Excel, SQL, and coding is beneficial for this internship.

Will I have ownership over my projects?

Yes, you will have a high level of ownership and responsibility for your projects, including their results and successful implementation.

What training or guidance can I expect to receive?

You can expect to work closely with experienced professionals across various teams, providing opportunities for mentorship and collaboration.

What is the company culture like at Hive?

Hive fosters a culture of trust, collaboration, empowerment, and constructive feedback in a positive and inspiring work atmosphere.

Are there benefits associated with this internship?

Yes, interns receive attractive compensation, the option for virtual employee stock options, a wellness and productivity budget, and access to company-provided hardware.

Is prior customer-related experience beneficial for this role?

Yes, having customer-related experience is considered a plus for this internship.

H

Hive

Cloud-based AI solutions for understanding content

Technology
Industry
201-500
Employees
2013
Founded Year

Mission & Purpose

Hive is the leading provider of cloud-based AI solutions to understand, search, and generate content, and is trusted by hundreds of the world's largest and most innovative organizations. The company empowers developers with a portfolio of best-in-class, pre-trained AI models, serving billions of customer API requests every month. Hive also offers turnkey software powered by proprietary AI models and datasets, unlocking breakthrough applications for critical business needs with deep learning and generative AI. Collectively, Hive's technology is transforming approaches to platform integrity / content moderation (including AI-generated content detection), brand protection, sponsorship measurement, context-based ad targeting, and more. Hive has raised over $120M from leading investors, including General Catalyst, 8VC, Tomales Bay Capital, and Glynn Capital. In April 2021, Hive announced a $50M Series D at a $2B valuation. The San Francisco-based company has 200+ full-time employees globally, in addition to a distributed workforce of more than 5 million global contributors that supports data labeling operations.