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Part-Time Fraud Analyst

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Restaurant Brands International

Aug 23

  • Internship
    Full-time
    Summer Internship
  • Data
    Banking & Finance
  • Toronto

AI generated summary

  • You must be a recent graduate or currently studying relevant fields, have an interest in fraud, be a multitasker, analytical with Excel skills, and willing to work shifts in a 24x7 environment.
  • You will monitor fraud systems, identify trends, handle inquiries, escalate threats, support the e-Transfer Helpdesk, and provide insights using enterprise data to meet KPIs.

Requirements

  • - A recent graduate or currently pursuing a university degree in Finance, Business Administration, Criminal Justice, or Information Technology or possess an equivalent combination of education and work experience.
  • - Must be eligible to work for Interac Corp. in Canada.
  • - Possess a keen interest in Fraud and/or Risk Management with a focus on financial crimes and are interested in the prospect of career growth in this area.
  • - A multitasker who can prioritize in a fast-paced environment, working autonomously or collaborating as part of a team.
  • - Understand the importance of customer service principles and delivering a high quality of service to partner organizations.
  • - Highly analytical and maintain working knowledge of the Microsoft office suite of products, namely Excel.
  • - Willingness to work shifts in a 24x7 environment.

Responsibilities

  • Identifying emerging and changing fraud trends, helping highlight vulnerabilities which may result in new or revised fraud rules.
  • Monitoring queues in various fraud systems by reviewing alerts and applying appropriate actions based on established Fraud Management processes.
  • Monitoring Fraud Operations mailboxes to ensure external stakeholder inquiries are properly handled.
  • Identifying potential threats to the Interac brand by monitoring a customer-facing phishing mailbox, promptly escalating threats for takedown to minimize impact.
  • Monitoring fraud systems and escalating any system errors/issues without delay.
  • Providing support to the INTERAC e-Transfer Helpdesk by managing incoming tickets and resolving issues within specified SLA’s.
  • Leveraging enterprise data and available reporting to drive insights and inform decisions to meet or exceed agreed upon KPIs.

FAQs

What is the role of a Part-Time Fraud Analyst at Interac?

The Part-Time Fraud Analyst at Interac is responsible for identifying and analyzing real-time threats to Interac products and services, managing incoming inquiries, monitoring fraud systems, and providing exceptional support to ensure a positive customer experience.

What qualifications are required for this position?

Applicants should be recent graduates or currently pursuing a degree in Finance, Business Administration, Criminal Justice, or Information Technology, or possess an equivalent combination of education and work experience.

What skills are essential for this role?

Essential skills include strong analytical abilities, multitasking, prioritization in a fast-paced environment, understanding customer service principles, and proficiency in Microsoft Office, particularly Excel.

Is shift work required for this position?

Yes, the role requires willingness to work shifts in a 24x7 environment.

What background checks are required for this position?

Interac requires employees to complete a background check, which includes employment verification, Canadian criminal record check, education verification, Canadian ID cross-check, public safety verification, and credit inquiry.

Is there an opportunity for career growth in this position?

Yes, there is a focus on career growth in the area of Fraud and/or Risk Management.

What kind of work environment can I expect at Interac?

Interac fosters a collaborative and high-performance work environment that encourages excellence, connection among talented individuals, and rewards contributions.

Does Interac offer any benefits for employees?

Yes, Interac provides compensation driven by individual and corporate performance, along with a multitude of benefits and perks.

Will I receive training for this position?

Yes, Interac invests in employee education and training to ensure individuals are the best at what they do.

How does Interac ensure quality service to partner organizations?

The Fraud Analyst will leverage enterprise data and reporting to drive insights and meet or exceed agreed-upon key performance indicators (KPIs) in service delivery.

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Restaurant Brands International

Popeyes | Tim Hortons | Burger King | Firehouse Subs

Retail & Consumer Goods
Industry
1001-5000
Employees
2014
Founded Year

Mission & Purpose

Restaurant Brands International Inc. (RBI) is one of the world's largest quick service restaurant companies with more than $40 billion in annual system-wide sales and approximately 30,000 restaurants in more than 100 countries. RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities. RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.