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Retail Apprentice Travel Advisor

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TUI

1mo ago

  • Internship
    Full-time
    Off-cycle Internship
  • Customer Relations
    Hospitality & Retail
  • Peterborough

AI generated summary

  • You need strong customer service skills, a passion for tourism, GCSEs in English and Maths, a goal-oriented mindset, adaptability, teamwork, organization, and the ability to work varied shifts.
  • You will inspire customers, exceed sales targets, embrace changes, resolve queries with colleagues, and complete assignments while training for a Level 3 Travel Consultant qualification.

Requirements

  • Good knowledge of excellent customer service and a genuine passion to work within tourism
  • Dedicated to achieve, goals, targets and a Level 3 Travel Consultant qualification
  • Self-motivated and willing to act on feedback, remaining positive when faced with challenges
  • Willing to embrace change and adapt to new ways of working
  • A team player who engages and collaborates with our customers and colleagues
  • An organised individual who takes pride in their work and able to communicate effectively
  • Grade 9 – 4 GCSE or equivalent in both English and Maths
  • Able to work a varied shift pattern each week in-line with shop opening and closing times.

Responsibilities

  • Use your passion to inspire our customers and colleagues whilst enjoying a great amount of fun
  • Your drive to achieve will lead you to exceed your sales and objectives, in Retail we call it ‘Smashing your Targets’
  • You’ll embrace change and rise to the challenges of a customer engaged role face to face and virtually
  • If things don’t go to plan, your colleague network will actively help you investigate and resolve any question or complaint
  • As technology advances so does TUI, you’ll receive training on a variety of systems empowering you to enhance your knowledge, skills and behaviours to confidently adapt your style to help answer questions whilst bringing memorable holidays to life for our customers
  • You’ll be given time within your working week to complete practical and written assignments via your online learning platform and assigned a dedicated learning coach who’ll guide you through your apprenticeship with the aim to achieve a Level 3 Travel Consultant qualification.

FAQs

What type of role is the Retail Apprentice Travel Advisor?

The Retail Apprentice Travel Advisor is a part-time onsite role as part of TUI's two-year Apprenticeship Scheme, focused on developing skills in the travel industry.

Where is the job location?

The job is located at the TUI store in Peterborough, Serpentine Green.

What is the starting salary for this position?

The starting salary for this position is £6.92 per hour.

Are there any commission opportunities?

Yes, employees can be rewarded for exceeding targets through a commission scheme.

What are the key benefits of working with TUI?

TUI offers holiday benefits, discounts, special offers, additional time off, health and wellbeing support, career development investment, and a pension scheme with life assurance.

What qualifications are required to apply?

Candidates should have a Grade 9 – 4 GCSE or equivalent in both English and Maths.

What kind of training will I receive?

You will receive training on various systems, along with dedicated support from a learning coach to help you achieve a Level 3 Travel Consultant qualification.

What are the working hours like?

The role involves a varied shift pattern each week, including weekends, bank holidays, and evenings.

Is previous experience in customer service necessary?

While good knowledge of excellent customer service is preferred, a genuine passion for working in tourism is essential.

How does TUI support diversity and inclusion?

TUI embraces diversity, equity, and inclusion, encouraging everyone to come as they are, recognizing that together our potential is limitless.

What should I do if I need support during the application process?

If you require any support due to disabilities or impairments, please let TUI know, and they will offer assistance.

Is there an online assessment as part of the application process?

Yes, part of the application process includes completing an online assessment, which you will receive an email to complete after submitting your application.

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TUI

To shape tomorrow's travel we need the brightest minds today.

Travel & Leisure
Industry
10,001+
Employees

Mission & Purpose

TUI Group is a multinational tourism and travel company based in Germany. They operate a diverse portfolio of travel brands, including tour operators, airlines, cruise lines, and hotels. TUI Group's core business involves offering a wide range of travel services, including package holidays, flights, accommodation, and other travel-related services. Their ultimate mission is to provide exceptional holiday experiences and make travel accessible and enjoyable for their customers. TUI Group's purpose is to create unforgettable moments, inspire exploration, and connect people through the joy of travel. They aim to be a trusted and reliable partner, offering quality and sustainable tourism experiences while contributing positively to the local communities and environments they operate in. TUI Group strives to be an innovative leader in the travel industry, continuously improving their services and embracing digital transformation to meet the evolving needs and preferences of travellers worldwide.

Culture & Values

  • Trusted

    Reliable, consistent quality

  • Unique

    Exclusive, designed around you

  • Inspiring

    Fresh, effortless

Benefits

  • Totally flexible ways of working

  • Pension scheme

  • Private Medical Cover

  • Health Insurance

  • Cycle to Work Scheme

  • Whole host of wellbeing focused activities as part of monthly Wellbeing Days