FAQs
What is the role of a Sales Floor Volunteer?
The role of a Sales Floor Volunteer is to serve as the first point of contact for customers in the charity shop, greeting them, helping them find items, answering their questions, and assisting with the overall running of the shop.
Are there age restrictions for volunteering?
Yes, we are unable to accept volunteers aged under 16.
Is this a paid position?
No, this is an unpaid voluntary position.
What tasks will I be doing as a volunteer?
Typical tasks include helping customers on the shop floor, promoting campaigns, working on shop and window displays, keeping the shop tidy and organised, and assisting fellow volunteers and staff with customer queries.
What are the benefits of volunteering with the British Heart Foundation?
Benefits include a 25% discount on donated goods, a 10% discount on new goods, unlimited support from Retail Trust, access to training and development, reimbursement of reasonable travel expenses, refreshments, volunteer certificates, references, long service awards, and access to discounts with other retailers.
How flexible is the volunteering schedule?
The volunteering schedule is easy, flexible, and inclusive. You can spare a few hours a week or just a couple of hours occasionally.
Can I receive a reference after my volunteer service?
Yes, volunteer certificates and references are provided upon request.
Who do I contact if I have further questions about volunteering?
For further questions, please reach out to the shop team or the volunteering coordinator at the British Heart Foundation.
Is there any training provided for volunteers?
Yes, access to training and development is provided for our volunteers.
What kind of support is available to volunteers?
Volunteers have access to unlimited, free, and confidential support from Retail Trust.