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Service Desk Analyst Intern

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CannonDesign

Sep 4

  • Internship
    Full-time
    Off-cycle Internship
  • Software Engineering
    IT & Cybersecurity

AI generated summary

  • You must be enrolled in an IT or related degree program, have knowledge of MS Windows and Office, possess strong communication skills, and be able to resolve technical issues professionally.
  • You will monitor Helpdesk tickets, provide end user support, coordinate equipment setups, identify upgrade needs, test hardware/software, maintain peripherals, and adapt technology as needed.

Requirements

  • Must be enrolled in an Associate or Bachelor degree program in Information Technology or related field.
  • Knowledge of MS Windows desktop, Microsoft Office is required.
  • Strong communication skills and innovative thinking is essential.
  • Ability to work with the IT team to provide technical software, hardware, and network problem resolutions in a user-friendly professional manner.

Responsibilities

  • - Monitor Helpdesk: receive tickets, escalate tickets as appropriate, work with clients, and close out tickets. Manage end user expectations regarding estimated response times for issue resolution.
  • - Provide end user support (problem-solving, troubleshooting Windows, supporting Microsoft Office issues) for local and remote users.
  • - Prepare, set up, and coordinate employee equipment.
  • - Identify areas of operation that require upgraded equipment; work with System Administrators to schedule and implement upgrades/replacements.
  • - Participate in the testing and evaluation of hardware and software in partnership with IT staff and design technology leadership.
  • - Adapt/modify existing hardware and software to meet specific needs.
  • - Maintain peripherals (i.e. printers).
  • - Travel may be required.
  • - May perform other duties as required.

FAQs

What type of internship is being offered?

The position is a Part-time Temporary internship for a Service Desk Analyst Intern.

Where is the internship located?

The internship is based in our Chicago office.

What are the primary duties of the Service Desk Analyst Intern?

The intern will monitor the Helpdesk, provide end user support, prepare and set up employee equipment, identify areas for equipment upgrades, participate in hardware and software testing, maintain peripherals, and perform other duties as required.

What qualifications are required for the internship?

Candidates must be enrolled in an Associate or Bachelor degree program in Information Technology or a related field, and should have knowledge of MS Windows desktop and Microsoft Office.

Are strong communication skills important for this role?

Yes, strong communication skills and innovative thinking are essential for this position.

Will travel be required for this position?

Yes, travel may be required for the internship.

How is CannonDesign committed to diversity and inclusion?

CannonDesign is committed to equitable practices for all employees, advocacy for equity, diversity, and inclusion efforts through the leadership of our DEI Council and Employee Resource Groups.

How can candidates apply for the internship?

Candidates can apply for the position on the CannonDesign company Careers site and should provide their resume and portfolio when applying.

What is the firm's approach to client satisfaction?

CannonDesign is relentless in its pursuit of client adoration, aiming for consistent delivery of the best service.

What mandatory requirements exist for employees?

All employees are expected to complete mandatory training, including compliance training, within required timeframes and adhere to internal policies and the Code of Conduct.

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CannonDesign

We design solutions that help people continuously flourish. Living-Centered Design is how we do it.

Fashion & Arts
Industry
1001-5000
Employees
1945
Founded Year

Mission & Purpose

As an integrated design firm, we do a lot of things. But at our core, we help people continuously flourish. We leverage the heart, passion and intelligence of our more than 1,000 creative thinkers to develop solutions for some of the greatest challenges facing our clients and society. Whether designing for equity in education, accessible healthcare, inclusive communities, new scientific discoveries or the “next big idea” in business, we partner with organizations to help them improve human life. We do this through a design approach we created called Living-Centered Design. Our approach realizes that to create a world where people continuously flourish, we must address the complex interdependencies that exist between people, businesses, communities, society and the environment.