SSC Operations Technician

Chubb

3mo ago

Internship
Full-time
Off-cycle Internship
Customer Relations
Madrid

AI generated summary

You must be a native or bilingual Italian speaker with advanced English and Spanish, have processing experience, and previous commercial insurance experience is preferred.
You will support online SME portfolio management, maintain systems, manage broker setup, ensure data quality, process queries, conduct audits, and drive continuous improvement in operations.

Requirements

Italian (native or bilingual), English and Spanish (High/advanced level) is a must
Experience within a Processing role is essential, particularly experience of following written instructions, data entry and document/report drafting, etc, all functions related with the policy cycle Specific language capability as required above.
Previous Commercial Insurance experience is preferred.

Responsibilities

To provide technical and administrative support to the management of the On-line SME portfolio at a portfolio rather than transactional level, for Financial Lines, Casualty, Cyber and Marine. This may be extended to other LOBs.
Support the standardised model of using Ignite/ICT to provide a seamless, high quality service to the end customer.
To support the Operations Manager as Process Owners for all retained and outsourced processing and related activities and act as Subject Matter Expert for all retained and outsourced work elements.
A flexible approach will be required to support delivery of high quality services and outsourced activities.
To manage the user system maintenance within agreed SLAs. This will include the set-up of new access, amendments, and access removal.
To manage the system set up of new products and associated policy documentation / invoice production within agreed SLAs and quality standards.
Ownership and maintenance for relevant systems that the products are being managed on, this would include, but not be limited to, Template management, product and code mappings, segment references and linkage with relevant teams to ensure appropriate interfaces to back end systems and process.
To have an in-depth understanding of processes and to adopt an ethos of continuous review with the intention of improving, error proofing, automating, simplifying, clarifying and eradicating any “non-value” process steps.
To manage Broker Network set up and maintenance including Broker Novation’s. This will include granting new access, amendments and access removal and providing Broker Assistance.
To manage and respond within SLA to all general Broker correspondence received through local mailbox accounts.
To manage the manual processing of any system fall-outs, within SLA.
To have an in depth understanding of the system landscape; review and identify inconsistencies to maintain data quality. (WorkView, Gennext, Genius…)
Keep current on all relevant product knowledge to SME products that are managed on Ignite / ICT and to be a subject matter expert.
Proactively gain and develop knowledge of all relevant lines of business to facilitate accurate processing for both retained and outsourced work elements.
To review and monitor all outsourced work elements, identify type and frequency of problems or inefficiencies, track root cause analysis of rework and make recommendations for continuous improvement.
Production of relevant SOX reporting (including outsourced partners processed business) for Team Leader sign off.
Undertake audits and Quality Control checking of outsourced and retained work elements to evidence the service being provided. Take personal responsibility for the Quality Control of own and outsourced work elements to ensure that the highest standards of delivery are achieved.
While the processes stabilise, to Quality Check booking requests received on Registration System or any other format before forwarding to Third Party service provider.
To triage, investigate and resolve credit control queries within SLA.

FAQs

What languages are required for this position?

The position requires fluency in Italian (native or bilingual), English, and Spanish (high/advanced level).

What is the duration of the contract for this role?

The contract is for 12 months.

Is previous commercial insurance experience preferred?

Yes, previous commercial insurance experience is preferred.

What are the working conditions regarding vacation?

Employees receive 30+ days of vacation a year.

Are there options for flexible working arrangements?

Yes, the company is open to discussing flexible working arrangements.

What support does the company provide for work-from-home expenses?

There is a work-from-home allowance provided.

What benefits are included in the compensation package?

The benefits include life and accident insurance, meal allowance, pension plan, flexible compensation scheme, Gympass, and a comprehensive Learning & Development offer.

What are the core values that the company adheres to?

The core values are integrity, client focus, respect, excellence, and teamwork.

How does Chubb treat diversity and inclusion?

Chubb treats all colleagues, candidates, clients, and business partners with equality, fairness, and respect, regardless of various factors such as age, disability, race, religion, or gender.

Is legal authorization to work in Spain required for applicants?

Yes, applicants for positions with Chubb Spain must be legally authorized to work in Spain.

Chubb

The world's largest publicly traded property and casualty insurance company

Finance

Industry

10,001+

Employees

1882

Founded Year

Mission & Purpose

Chubb is the world’s largest publicly traded property and casualty insurance company. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs 31,000 people worldwide.