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Stage Enquête satisfaction partenaires Bac+4/5 (H/F)

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Volvo Group

25d ago

  • Internship
    Full-time
    Off-cycle Internship
  • Customer Relations
    Marketing
  • Lyon

AI generated summary

  • You must be fluent in English, have strong communication and team facilitation skills, be detail-oriented, and have a marketing background related to customer experience. Proficiency in Office 365, especially Excel, is essential.
  • You will prepare questionnaires, coordinate with MEDALLIA, engage subsidiaries to boost survey responses, and analyze results for communication with management and central teams.

Requirements

  • Vous maîtrisez l'anglais à l'écrit et à l'oral
  • Vous savez communiquer de façon claire et concise
  • Vous êtes à l'aise dans l’animation des équipes
  • Vous avez de bonnes capacités de synthèse et de la rigueur dans la conduite des actions
  • Vous avez un intérêt fort voire une expérience préalable dans l’approche marketing autour de l’expérience Client ou Utilisateur
  • Vous êtes à l'aise dans l'utilisation de la suite Office 365, en particulier Excel

Responsibilities

  • Contribuer à la préparation du questionnaire et du processus de collection des enquêtes en lien avec nos différentes filiales en France, Europe et International
  • Être le contact principal du partenaire MEDALLIA pendant les différentes phases du projet (préparation, recueil des enquêtes)
  • Animer nos filiales et les aider à maximiser les taux de réponses aux enquêtes
  • Contribuer à la consolidation et à l’analyse des retours d’enquêtes et à la préparation des supports de communication auprès des organisations centrales et des équipes de management de nos filiales

FAQs

What is the main mission of the internship?

The main mission of the internship is to animate a satisfaction survey for Renault Trucks among its dealers.

How many countries are involved in the satisfaction survey?

The satisfaction survey is conducted in 31 countries.

What is the expected duration of the internship?

The next cycle for the satisfaction survey is planned for the first half of 2025.

Who will the intern collaborate with during this project?

The intern will collaborate primarily with the partner MEDALLIA and liaise with various subsidiaries in France, Europe, and internationally.

What qualifications are required for this internship?

Candidates should have a strong command of written and spoken English, clear communication skills, experience in team facilitation, analytical skills, and familiarity with Office 365, especially Excel.

Is prior experience in marketing or customer experience required?

While it is not mandatory, a strong interest or prior experience in marketing related to customer or user experience is preferred.

What kind of competencies can the intern expect to develop?

The intern can expect to develop skills related to customer experience, project management, and international collaboration.

How can applicants submit their applications?

Applicants are encouraged to apply online as the company does not accept applications via email.

Does Renault Trucks value diversity and inclusion?

Yes, Renault Trucks emphasizes inclusion, diversity, and equity, providing an environment that supports authenticity and growth.

What is the size of the Renault Trucks team?

Renault Trucks consists of approximately 10,000 professionals dedicated to making a positive impact on society and contributing to a sustainable future.

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Volvo Group

Automotive
Industry
10,001+
Employees

Mission & Purpose

The Volvo Group is one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines. The Group also provides complete solutions for financing and service. The Volvo Group, with its headquarters in Gothenburg, employs about 100,000 people, has production facilities in 18 countries and sells its products in more than 190 markets.