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Strategic CSM, Public Sector

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Confluent

3mo ago

  • Internship
    Full-time
    Off-cycle Internship
  • Quick Apply

AI generated summary

  • You should have experience in customer success, strong communication skills, knowledge of public sector needs, and a proven ability to drive strategic initiatives and build relationships.
  • You will engage with public sector clients, ensuring they successfully implement and leverage Confluent solutions, driving adoption, and maximizing value through strategic support and collaboration.

Requirements

  • Experience and ability to communicate effectively with business executives and leaders about the technical, account and financial aspects of their business relationship with Confluent
  • Experience with the sales discovery process and customer service escalation models
  • Experience running Executive level reviews in person
  • Ability to command a room - public speaking experience a plus
  • Highly motivated, goal-driven, outgoing, inquisitive, and customer-centric
  • Honest and transparent partner to customers, winning and keeping their trust
  • Exceptionally well organized / detail-oriented with outstanding oral and written skills
  • Technically competent with a fundamental understanding of Confluent technology, offerings, and value proposition
  • Experience in tracking sales activities, customer data, and customer status
  • Ability to drive synergy and accountability across cross functional teams
  • Collaborative inventive team player
  • Experience implementing and supporting large-scale technology solutions at Fortune 500 companies
  • Bachelor’s degree or equivalent experience
  • Currently holds or has held a clearance

Responsibilities

  • Meet/exceed quarterly retention targets by proactively engaging with account portfolio and ensuring renewal activities are completed along with the sales team
  • Identify and collaborate with the sales team regarding expansion, upsell, and additional service/support opportunities within accounts
  • Guide adoption practices with the goal of driving increased value realization and decreased time-to-value from Confluent’s solutions
  • Drive cross functional programs and services across existing account base that will grow usage, adoption, satisfaction, customer health, and likelihood to recommend Confluent
  • Deliver onsite presentations including Onboarding Guide, Quarterly Business Reviews, Roadmap Sessions, etc. to an Executive audience to drive business value realization and alignment
  • Support and maintain relationships with key users and decision-makers at assigned customers, keeping them connected to value being added by our products
  • Proactively identify issues/risks and escalate internally for prompt resolution
  • Act as a trusted advisor to develop and nurture customers to become strong advocates on behalf of Confluent
  • Work across the organization as the customer’s champion to advocate for their needs and ensure company alignment in support of existing account base
  • Contribute to continual improvements to our best practices for engagement, value-add, and renewal to meet long-term customer satisfaction and renewals goals
  • Increase customer executive engagement and help arrange for executive invites to headquarters, marketing, and customer engagement events

FAQs

What is the Strategic CSM position at Confluent Federal LLC?

The Strategic Customer Success Manager (SCSM) role is focused on driving customer success, retention, and subscription expansion within the Public Sector organization, helping customers realize the full value of Confluent's data streaming technologies.

Who is eligible for this position?

This role is offered specifically to active duty service members who are either enrolled in the Skillbridge program or seeking a Skillbridge internship.

What is the duration of the contract for this position?

The contract role for the Strategic CSM position can last up to 6 months.

How are interns compensated during their time in this role?

Interns will be paid through the Skillbridge Program by the Department of Defense.

What key responsibilities does a Strategic CSM have?

Key responsibilities include meeting retention targets, identifying upsell opportunities, guiding adoption practices, delivering presentations, maintaining relationships with key stakeholders, identifying issues for escalation, acting as a trusted advisor, and advocating for customers' needs.

What qualifications are required for this position?

The ideal candidate should have experience communicating with business executives, knowledge of sales discovery and customer service models, public speaking skills, and a technical understanding of Confluent's offerings. They should also be organized, detail-oriented, and capable of driving cross-functional collaboration.

What gives candidates an edge in this role?

Having a Bachelor's degree or equivalent experience and currently holding or having held a security clearance will give candidates an edge.

What is the company culture like at Confluent?

Confluent emphasizes equality and inclusivity, fostering a diverse team that brings various backgrounds, perspectives, and experiences. Employment decisions are made based on job-related criteria without discrimination.

Is public speaking experience important for this role?

Yes, the ability to command a room and run executive-level reviews is important, making public speaking experience a valuable asset for candidates.

What kind of technology solutions should candidates be familiar with?

Candidates should have experience implementing and supporting large-scale technology solutions, ideally at Fortune 500 companies. Familiarity with Confluent technology and value propositions is highly desirable.

Confluent

Technology
Industry
1001-5000
Employees
2014
Founded Year

Mission & Purpose

Confluent is pioneering a fundamentally new category of data infrastructure focused on data in motion. Our cloud-native offering is the foundational platform for data in motion, designed to be the intelligent connective tissue enabling real-time data, from multiple sources, to constantly stream across the organisation. With Confluent, our customers can meet the new business imperative of delivering rich, digital customer experiences and real-time business operations. Our mission is to help every organisation harness data in motion so they can compete and thrive in the modern world.