FAQs
What is the main responsibility of the student worker in the Customer Service Team?
The main responsibility is to support the Customer Service Team in electronically processing customer inquiries, without being involved in a call center.
What kind of projects will the student worker be involved in?
The student worker will participate in various small projects and assist in improving processes within the Customer Service Team.
What qualifications are required for this position?
Candidates should be students in the fields of Japanology, Medicine, Computer Science, or Book Studies, possess analytical skills, strong MS Office knowledge, good communication skills in both English and German, and a proactive working style.
How many hours per week is the student worker expected to work?
The student worker is expected to work up to 20 hours per week.
What is the hourly wage for this position?
The hourly wage for this position is €18.
Are there opportunities for professional development in this role?
Yes, there are opportunities for professional development through extensive design options, independence, and responsibility, as well as active coaching to help the student worker advance towards their career goals.
Is fluency in German required for this job?
Yes, very good German language skills in both spoken and written form are required.
Is this position suitable for students from any field of study?
No, this position is specifically suited for students in Japanology, Medicine, Computer Science, or Book Studies.
Can you provide information about equal opportunity employment?
Elsevier is an equal opportunity employer, and qualified applicants are considered for employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
How can I apply for this position?
Interested candidates can apply by submitting their application to the company as indicated in the job description.