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Tech Support Intern

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Community Bank, N.A.

1mo ago

  • Internship
    Full-time
    Off-cycle Internship
  • Customer Relations
    IT & Cybersecurity

AI generated summary

  • You need an Associate’s/Bachelor’s in IT or Security (or in progress), strong customer service and communication skills, teamwork ability, and a valid driver's license. Experience preferred, not required.
  • You will image and configure PCs, provide tech support, manage inventory, assist with LANs, and document issues in the Help Desk system, all while supporting various software applications.

Requirements

  • An Associate’s or Bachelor’s degree in Information Security or Information Technology. In process of earning stated degree(s) will be considered as well.
  • Strong customer service skills and communication skills.
  • Ability to work effectively in a team environment and to multi-task in a fast paced environment.
  • Working knowledge of hardware and software to facilitate technical problem solving.
  • Ability to work independently and remain on task.
  • Must have valid driver’s license.
  • Previous IT or IT Security experience preferred but not required.
  • All applicants must be 18 years of age or older.

Responsibilities

  • This position will be responsible for imaging, upgrading and configuring of PC hardware with MS Windows OS and various enterprise office and banking applications. Responsible for assisting and supporting the PC/technology based banking functions, technical support for various software systems. Assists with the LAN at administrative center and branches, and individual PC’s. Maintains a record of inventory.
  • Imaging and deploying new workstation hardware.
  • Collecting and maintaining of IT related hardware/software inventory.
  • Provides general PC/Network and printer support to all branches and back office areas. Answers question and solves problems on hardware, software and communications. Provide phone and remote support to all branches and back office areas. Documents the requests and the work performed in the Help Desk system.
  • Assist in supporting networks (LANs/WANs) at administrative and operations center and branches by monitoring system for user activities, performance and stability. Maintains accurate network documentation such as maps, user lists security logs and server back up.
  • Provides technical support of numerous software systems, including MicroSoft, Jack Henry, Adobe, and other various financial and enterprise office environment applications.
  • Supports PC/technology based banking opportunities.
  • All tasks assigned by the Technology Support Manager.
  • Performs other related duties as assigned or directed. All tasks assigned by the Technology Support Manager and/or Technology Support Team Lead.

FAQs

What is the role of a Tech Support Intern at Community Financial System, Inc. (CFSI)?

The Tech Support Intern is responsible for imaging, upgrading, and configuring PC hardware with MS Windows OS and various enterprise applications. They assist with technical support for software systems, maintain inventory, and provide support for networking at administrative centers and branches.

What qualifications are required for the Tech Support Intern position?

Candidates should have an Associate’s or Bachelor’s degree in Information Security or Information Technology, strong customer service and communication skills, and working knowledge of hardware and software for technical problem-solving. In-process degrees will also be considered.

Is previous IT experience required for this internship?

No, previous IT or IT Security experience is preferred but not required for this position.

What is the pay range for the Tech Support Intern position?

The pay range for this position is between USD $15.50 to USD $19.67 per hour.

Are there any physical requirements for this job?

Yes, applicants may need to stand, walk, or sit, use hands and fingers, and occasionally lift or move up to 25 pounds. Reasonable accommodations will be made for individuals with disabilities.

What kind of support will the intern provide to branches and back office areas?

The intern will provide general PC/Network and printer support, answer questions, solve hardware and software problems, and document requests and work performed in the Help Desk system.

What are some of the software systems the intern will support?

The intern will provide technical support for various software systems, including Microsoft, Jack Henry, Adobe, and other financial and enterprise office applications.

Does CFSI have a policy on equal employment opportunities?

Yes, CFSI is an Affirmative Action, Equal Opportunity Employer and celebrates a diverse workplace. Consideration is given to applicants without regard to race, color, religion, sex, national origin, age, disability, or other protected characteristics.

What type of work environment can I expect as a Tech Support Intern?

The work environment is fast-paced and collaborative, requiring the ability to effectively work in a team, multitask, and remain independent on tasks.

Is a valid driver’s license necessary for this position?

Yes, a valid driver’s license is required for the Tech Support Intern position.

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Community Bank, N.A.

Finance
Industry
1001-5000
Employees

Mission & Purpose

Community Bank System Inc. (NYSE:CBU) is a full-service financial institution with more than 225 customer locations across New York, Pennsylvania, Vermont and Massachusetts, where we’re known as Community Bank, N.A. With over $16.2 billion in assets, we have the resources to finance a wide range of personal, business banking and commercial business needs. Since 2012, Community Bank has consistently been named in the top 15 on Forbes’ list of Best Banks in America, twice reaching the No. 3 spot. Established in 1866, Community Bank empowers our more than 3,000 employees across 21 states to be decision makers at the local level, leveraging the strong personal relationships we have with our customers with their financial expertise to drive the best results. This gives our team the confidence to make those decisions, and our customers the comfort in knowing the person they work with every day is the person they need to talk to. We consistently invest in our communities through financial support, fundraisers and volunteer efforts, giving our employees the support to help make a difference. Whether it’s donating to local non-profit organizations or financing the businesses that give a community its identity, working together to make life better is what Community Bank is all about. Member FDIC. Equal Housing Lender. Our Diversity Council of more than 100 employees was created to make sure no one feels unheard, unseen or uninvited. Through that effort, we’ll foster a culture that doesn’t just accept diversity, but values it. For more info, visit cbna.com/diversity. Other subsidiaries within the Community Bank System Inc. family include: Community Bank Wealth Management: - Community Investment Services, Inc. - Community Bank Trust Services - The Carta Group - One Group Retirement Advisors - Nottingham Advisors, Inc. Partners: - Benefit Plans Administrative Services, LLC - OneGroup