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Technical Customer Care Intern

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SICK Sensor Intelligence

Sep 19

  • Internship
    Full-time
    Summer Internship
  • Software Engineering
    Engineering
  • Stoughton

AI generated summary

  • You must be enrolled in college, skilled in Microsoft Office, have strong communication abilities, be self-directed, eager to learn, legally able to work in the U.S., and comfortable in an office setting.
  • You will assist in building a sensor lab, respond to customer inquiries, collaborate on projects, learn company operations, interface with departments, and present findings at the internship's conclusion.

Requirements

  • Must be enrolled in an accredited university/college program
  • Strong computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel)
  • Excellent written and verbal communication skills
  • Self-directed and able to work without supervision
  • Energetic and eager to tackle new projects and ideas
  • Ability to self-start and learn on the fly
  • Legally permitted to work in the United States
  • Ability to work in a general office environment

Responsibilities

  • Help build system sensor lab to aid in troubleshooting customer requests.
  • After training, answer emails, voice mails, and dashboard issues from customers.
  • Work on a chosen project with the assistance of the manager, mentor, and team.
  • Work closely with the manager and a selected mentor to understand systems, processes, and key information.
  • Actively seek out information to learn how SICK operates as a business (products, departments, etc.).
  • Interface with other departments and interns to gain knowledge of the business, products, positions and more.
  • Provide innovative recommendations on how SICK can improve.
  • Complete a final presentation at the close of the internship that outlines the involved project(s) and knowledge gained.
  • Provide feedback on the internship experience at the close of the internship.
  • Carry out other duties and responsibilities as may be assigned or required.

FAQs

What is the primary role of a Technical Customer Care Intern at SICK?

The primary role of a Technical Customer Care Intern at SICK involves day-to-day activities within the business, including troubleshooting customer requests, assisting with projects, and learning about the company's systems and processes.

What are the main responsibilities associated with this internship?

Main responsibilities include helping build a system sensor lab, answering customer inquiries after training, working on a chosen project, collaborating with a manager and mentor, interfacing with other departments, providing innovative recommendations, and completing a final presentation.

What qualifications are required for this internship?

Candidates must be enrolled in an accredited university/college program, possess strong computer skills (including Microsoft Office Suite), have excellent written and verbal communication skills, and be self-directed.

Is this internship paid?

The job description does not specify whether the internship is paid, but it mentions that SICK offers competitive wages.

Will you receive training during the internship?

Yes, the intern will receive training to understand systems and processes and to help answer customer inquiries.

What is the duration of the internship?

The duration of the internship is not specified in the job description.

Are there opportunities for growth within the company after the internship?

Yes, SICK promotes a fast-paced, team-oriented work environment that offers challenges and opportunities for growth.

Is there a final evaluation at the end of the internship?

Yes, interns are required to complete a final presentation outlining their projects and the knowledge they gained, as well as provide feedback on the internship experience.

What core competencies does SICK look for in candidates?

SICK looks for candidates who demonstrate ethics and integrity, personal growth and learning, customer focus, personal accountability, and the ability to build effective relationships.

Are there specific work environment requirements for this position?

Yes, candidates must be legally permitted to work in the United States and should be able to work in a general office environment.

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SICK Sensor Intelligence

Our universe is all about sensor solutions - for more than 75 years. Discover it now! #SICKSensorIntelligence

Manufacturing & Electronics
Industry
10,001+
Employees
1946
Founded Year

Mission & Purpose

Sick Sensor Intelligence specializes in advanced sensor technology and IoT solutions for various industries, focusing on improving operational efficiency and safety. Their mission is to enable businesses to harness the power of real-time data through innovative sensor applications, enhancing decision-making processes and driving productivity. By providing cutting-edge technology and insights, Sick aims to support sustainable practices and foster smarter environments. Their purpose is to empower organizations to optimize their operations while ensuring safety and reliability in their systems.