FAQs
What is the duration of the Technical Services Internship?
The Technical Services Internship is for the summer of 2025.
What will the intern be doing on a daily basis?
The intern will assist with closing IT support tickets, software installations, creating test environments, documentation, and managing special projects.
Will the intern receive guidance during the internship?
Yes, the intern will receive guidance from senior team members and the IT Manager.
What kind of projects might the intern be involved in?
The intern may work on IT support tickets, software installations, developing time efficiency tools, and resolving server and software configuration issues.
Is prior experience required for this internship?
No specific prior experience is required, but basic knowledge of server hardware, network configurations, Microsoft server operating systems, Windows Active Directory Services, and writing SQL queries is preferred.
What skills are essential for this position?
Strong customer service skills and a basic understanding of server hardware and software operations are essential.
What type of support requests will the intern handle?
The intern will take inbound support requests from both internal and external clients.
What kind of environments will the intern help research and implement?
The intern will assist in researching and implementing various sand-box environments for testing, training, and troubleshooting.
Are there opportunities for the intern to contribute to documentation?
Yes, the intern will be involved in preparing and modifying system and process documentation.
Will the intern work independently or in a team?
The intern will primarily work in a team environment, collaborating with staff to resolve issues.