Logo of Huzzle

Home

Matches

Explore

Manage

Technical Writer/trainer - Intern(12-16 Months)

image

Hitachi

3mo ago

  • Internship
    Full-time
    Off-cycle Internship
  • IT & Cybersecurity
  • Toronto
  • Quick Apply

AI generated summary

  • You need excellent English skills, pursuing Electronics/Engineering diploma/degree, ability to explain complex technical concepts, analyze specifications, adapt to unexpected situations, strong organizational skills, and customer service/presentation skills. Secondary language is a plus.
  • You will support in creating technical manuals, training materials, and presentations, liaise with design teams, ensure safety warnings are included, provide technical support to customers, and document operating procedures for distributed systems.

Requirements

  • Excellent command of written and spoken English, any second language is a plus
  • Currently pursuing a diploma in Electronics/Technology or equivalent experience.
  • Currently pursuing an Engineering degree (B.A.Sc) in Electrical/Electronics/Telecommunication or equivalent experience
  • Didactic skills, knowledge and teaching methods
  • Ability to explain and describe complex technical concepts to a varied audience
  • Ability to analyze and interpret hardware/software/system specifications and documentation
  • Flexibility to achieve training objectives in unexpected circumstances
  • Excellent command of written and spoken English
  • Superior customer service and presentation skills
  • Strong organizational skills and highly detailed oriented
  • Preferred Qualifications:
  • Any other secondary language

Responsibilities

  • Support preparation of Operation manuals, Maintenance manuals and User guides for company products by researching technical documents, interviewing of technical resources and compiling data into a clear, easy to follow Manual
  • Support in the preparation of various product training materials
  • Collate source information from design and development groups
  • Incorporate internal and customer comments
  • Circulate drafts for input and review
  • Detail changes using company quality procedures
  • Report Manual production through draft, review, approval and submittal cycle
  • Liaise with the safety group and RAMs to ensure that all warnings and cautions listed in the hazard log are documented in the relevant training materials and manuals, as required
  • Ensure that manuals describe safe practices for performing Preventive and Corrective maintenance procedures that may not necessarily be listed in the Hazard Log
  • Support preparation of presentation and delivers technical training courses to customers. This includes research, compilation of data into training guides, training aids, and relevant audio/visual course material
  • Provide general technical support to the Customer Service department and to customers when required
  • Support the documentation of operating procedures, troubleshooting strategies, preventive and corrective maintenance procedures for distributed systems
  • Respond to Project Lead requests as required
  • Perform other related duties as assigned

FAQs

What is the duration of the internship for the Technical Writer/Trainer position?

The internship will last between 12 to 16 months.

Which department will I be working under during the internship?

You will be reporting to the Director of Infrastructure Design.

What type of documents will I be preparing in this internship?

You will be providing support in the preparation of Operations and Maintenance (O&M) manuals for company products.

Will I have the opportunity to present training courses?

Yes, you will prepare and present technical training courses to both internal and external stakeholders.

Will I be involved in providing customer support as part of my internship?

Yes, you will also provide technical support to Customer Service when required.

What kind of skills or background is needed for this internship?

While the job description does not specify, generally a background in technical writing, training and development, engineering, or a related field would be beneficial for this role.

Is this position based in one location, or is it global?

Hitachi Rail operates globally, which suggests that the work may involve coordination with teams and stakeholders from various locations worldwide.

What type of organization is Hitachi Rail?

Hitachi Rail is involved in digital transformation and technology, focusing on sustainable and innovative solutions in a multicultural global environment.

Are there growth opportunities within the internship at Hitachi Rail?

While the job description doesn't specify, internships typically offer opportunities for networking and skill development, which can lead to potential career growth within the organization.

What kind of technical skills will I develop as a Technical Writer/Trainer intern?

You will likely develop skills in technical documentation, training development, presentation skills, and technical customer support, among others.

Hitachi

Hitachi Social Innovation is POWERING GOOD

Manufacturing & Electronics
Industry
10,001+
Employees
1910
Founded Year

Mission & Purpose

Since its founding in 1910, Hitachi has responded to the expectations of society and its customers through technology and innovation. Our mission is to “Contribute to society through the development of superior, original technology and products.” Over the past 100+ years this commitment has led us to work towards creating a more sustainable society through our “Social Innovation Business”. We work to apply our expertise in information technology (IT), operational technology (OT), and a wide variety of products to advance social infrastructure systems and improve quality of life across the world. Hitachi’s Social Innovation Business is centered around 5 growth sectors: Mobility, Smart Life, Industry, Energy, and IT. Globally, we have nearly 300,000 employees who are working to improve people’s quality of life and our customers’ social, environmental, and economic values to create a sustainable future. The challenges we face as a society are unprecedented, but so are the opportunities. Together, let’s start powering good.