FAQs
What is the purpose of this volunteer position?
The Telephone and Administration Volunteer role supports the charity's efforts to fund lifesaving research into heart and circulatory diseases by assisting with customer enquiries and donation collections.
What are the typical tasks involved in this role?
Typical tasks include dealing with phone, face-to-face, and online enquiries, performing reception and front of house duties, completing administration procedures accurately, and arranging collections of donations via local van teams.
What is the minimum age to volunteer?
Volunteers must be at least 16 years old, as the charity is unable to accept volunteers aged under 16.
Is this position paid?
No, this is an unpaid voluntary position.
What kind of support will I have in this role?
You will receive support from the charity shop team and will have access to training and development, alongside unlimited, free, and confidential support by Retail Trust.
Are there any benefits to volunteering in this position?
Yes, benefits include a 25% discount on donated goods, a 10% discount on new goods, reasonable travel expenses reimbursement, refreshments, volunteer certificates, references, long-service awards, and access to discounts with other retailers.
How many hours do I need to commit to this volunteer role?
You can volunteer for a few hours a week or occasionally, making it easy and flexible to fit around your schedule.
Will I be dealing with donations in this role?
Yes, you will help arrange collections of donations from customers and use the online collections request system to process booking requests.
Is there any formal training provided?
Yes, volunteers will have access to training and development opportunities.
Can I receive a reference after I complete my volunteer work?
Yes, volunteer certificates and references are provided upon completing your volunteering period.