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Trainee Train Conductor

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Northern

1mo ago

  • Internship
    Full-time
    Off-cycle Internship
  • Customer Relations
  • Leeds, +1

AI generated summary

  • You must live within 45 mins of the station, be 18+, pass medical/drug tests, have normal color vision, and work flexible hours including early/late shifts without public transport.
  • You will coordinate train operations, assist customers, ensure safety and compliance, collect fares, communicate updates, report incidents, deliver excellent service, and utilize technology effectively.

Requirements

  • Currently live within a 45-minute car journey from the station you work from.
  • Be at least 18 years of age at the time of application.
  • Pass the RIS3452 Train Worker medical assessment, including drugs and alcohol screening.
  • Not have defective colour vision.
  • Commit to working early, late and weekend shifts – without relying on public transport (for example: 03:00 – 10:30, 07:00 – 16:30, 15:30 – 12:30, 18:00 – 02:30).

Responsibilities

  • As a Train Conductor, every day is unique, as the people you meet and the challenges you face will constantly differ. Your main responsibilities will include:
  • Train Operations: Coordinating with Train Drivers and Operational Teams to ensure the smooth running of the train. You'll stick to schedules, keep an eye on signalling systems, and stay in touch with Control to keep the train on track.
  • Customer Assistance: Helping customer on an off the trains, checking tickets, providing travel information, and ensure a comfortable and safe trip. You’ll answer customer inquiries, aid vulnerable customers, deescalate conflict situations and maintain a friendly and welcoming atmosphere on board.
  • Safety, Security & Compliance: Enforcing safety regulations, adhering to safety critical door procedures, conducting safety inspections, and responding to emergencies or incidents. You will act as leaders in evacuations or other critical situations. You’ll be fully trained and regularly assessed on all safety critical competencies to ensure compliance.
  • Fare Collection: Collect fares, validate tickets, and ensure proper payment from customers. You’ll also monitor for ticket irregularities and address instances of fare evasion or unauthorised travel.
  • Communication and Coordination: Providing updates on delays or disruptions and relaying important information to customers.
  • Reporting: Maintaining accurate records of customer counts, ticket sales and other relevant information, as well as creating detailed and comprehensive reports on incidents, faults and delays.
  • Customer Service: Delivering exceptional customer service; interacting with customers in an empathetic, courteous and professional manner, addressing complaints or concerns, and creating a positive and enjoyable travel experience.
  • Technology Utilisation: Utilising provided technology including mobile phones, tablets and body worn cameras.
  • Knowledge Retention: Learn and retain high volumes of detailed information relating to safety standards, methods of work and route risks and develop your own knowledge in line with company standards.

FAQs

What is the starting salary for a Trainee Train Conductor?

The starting salary for a Trainee Train Conductor is £26,261 until the successful completion of training.

How long is the training period for this position?

The training period for this position is approximately 3 months.

What is the potential salary after completing the training?

After completing the training, the salary will rise to £33,768 per annum, plus commission and overtime.

What are the working hours for this position?

The working hours are rolling 35 per week, including shift patterns that may involve evenings, nights, and weekends.

Is prior experience in the railway industry required for this role?

No prior experience in the railway industry is required, but candidates should possess exceptional customer service skills and a strong ability to work in a safety-critical environment.

What must candidates prepare for during the recruitment process?

Candidates should prepare for a telephone interview, an in-person interview that includes a group assessment, role-play exercises, and competency-based questions.

Are there any specific requirements regarding living proximity to the station?

Yes, candidates must currently live within a 45-minute car journey from the station they will work at.

What certification must candidates pass before being considered for the role?

Candidates must pass the RIS3452 Train Worker medical assessment, including drugs and alcohol screening.

What kind of benefits does Northern offer to Train Conductors?

Northern offers a comprehensive benefits package including free travel on Northern services, a defined benefit pension scheme, maternity and paternity benefits, and access to an Employee Assistance Programme.

Will there be any travel required during the training period?

Yes, training may require travel to training centres in Leeds and Manchester, and hotels are provided for those living over 1.5 hours away.

What skills are essential for this role?

Essential skills include exceptional communication, conflict resolution, self-discipline, punctuality, resilience, problem-solving, and the ability to learn and retain high volumes of detailed safety information.

Is this role subject to a specific deadline for applications?

Yes, Northern reserves the right to close recruitment for this role before the published closing date if high volumes of applications are received.

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Northern

Train operating company in the north of England connecting people by rail to work, leisure, education and more every

Transportation
Industry
5001-10,000
Employees
2020
Founded Year

Mission & Purpose

Northern plays a vital role in the north of England by connecting tens of thousands of people by rail to work, leisure, education and more every day. We are publicly-owned, headquartered in York, and our parent company is DfT OLR Holdings Ltd (DOHL) which is owned by the Secretary of State for Transport. Northern Trains Limited is a subsidiary of DOHL. There are many exciting plans and benefits to come for Northern. These include: - The continued roll-out of new state-of-the-art trains with a top speed of 100mph - Extra capacity delivered by the new fleet - A major deep cleaning program of all trains - An overhaul of on-board cleanliness to ensure every journey will be made on a train fit for passengers - New technology is being trialled to identify crowding pinch points to reduce overcrowding - Work is underway to extend platforms at 30 stations across the network to allow for longer trains and to improve journeys