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Trainee Train Conductor - Multiple Locations

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Southeastern Railway

Sep 10

  • Internship
    Full-time
    Off-cycle Internship
  • Customer Relations
    Hospitality & Retail

AI generated summary

  • You need a passion for enhancing journeys, face-to-face customer service experience, cash handling skills, strong communication, problem-solving abilities, and resilience under pressure.
  • You will greet passengers, check tickets, communicate with the train driver, manage issues, and keep passengers informed while ensuring their safety and comfort on varied shifts.

Requirements

  • - a passion for making every passengers journey the best it can be
  • - face-to-face customer service experience
  • - experience taking payments and handling cash
  • - excellent communication and good IT skills
  • - the ability to make good decisions, problem solve and use your initiative
  • - resilience and the ability to be calm and professional under pressure.

Responsibilities

  • Make sure passengers feel welcome, comfortable and safe on our trains. This means greeting people as they step on board, checking and issuing tickets, communicating with the train driver, and dealing with any problem that comes your way.
  • Of course, sometimes there are issues with tickets or delays, which can be difficult for passengers. It’s up to you to keep them informed and do your best to help them get where they need to be.
  • Your home base will be Tonbridge and you need to live with a 15 mile radius of this depot as explained in more detail below.
  • As a Trainee Conductor, you’ll be enrolled into our Conductor Apprenticeship Programme.
  • You’ll complete a mix of classroom-based and on-the-job learning, covering everything from functional skills to safety procedures.
  • You will work a varied shift pattern, which includes weekends, bank holidays and nights.
  • Shifts can start before the first train departs in the morning, and some shifts will finish after the last train has dispatched at night.

FAQs

What qualifications do I need to apply for the Trainee Train Conductor position?

You do not need any railway experience to apply; however, you should have a passion for customer service, face-to-face experience, and excellent communication and IT skills.

Is there a specific location requirement for this job?

Yes, you must live within a 15-mile radius of the Tonbridge depot to be considered for this role.

What training will I receive as a Trainee Train Conductor?

You will be enrolled in the Conductor Apprenticeship Programme, which includes a mix of classroom-based and on-the-job learning covering functional skills and safety procedures.

What are the working hours like for this position?

You will work a varied shift pattern that includes weekends, bank holidays, and nights, with shifts starting before the first train departs and finishing after the last train has dispatched.

Are there benefits associated with this role?

Yes, you will receive benefits including a final salary pension, 28 days of annual leave (including bank holidays), and free rail travel across our networks.

What type of environment will I be working in as a Train Conductor?

You will be working in a dynamic environment focused on ensuring passengers feel welcome, comfortable, and safe during their journeys.

Is prior experience in customer service required?

Yes, you need to have face-to-face customer service experience as well as experience taking payments and handling cash.

Will I have job security in this role?

Yes, you will have a secure career along with a sense of fulfillment from helping passengers during their journeys.

Is there an interview process for veterans and disabled candidates?

Yes, as proud members of the Armed Forces Covenant and Disability Confident Scheme, we will offer an interview to candidates who meet the minimum criteria for the role under these schemes.

Can I apply for this role if I have traveled in a Southeastern train before?

Travel experience on a Southeastern train is not a requirement; however, a genuine passion for improving the passenger experience is important.

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Southeastern Railway

Transportation
Industry
1001-5000
Employees
2006
Founded Year

Mission & Purpose

Southeastern runs train services into London from Kent and East Sussex, operating some 1600 trains a day, carrying more than 400,000 passengers each weekday, serving 180 stations and covering 450 miles of track. We operate one of the busiest networks in the country including the UK’s first domestic high speed service with Javelin trains. SOUTHEASTERN is owned by SE Trains Ltd, a subsidiary of the Department for Transport’s public sector owning group, ‘DOHL.’ DOHL has responsibility for three rail companies, LNER, Northern Trains Limited and SE Trains.