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UNLV Internship - Hotel Operations / Resort Services

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Resorts World Las Vegas

3mo ago

Applications are closed

  • Internship
    Full-time
    Off-cycle Internship
  • Hospitality & Retail
  • Las Vegas

Requirements

  • Actively pursuing a degree from the University of Nevada, Las Vegas with the status of Junior or Senior OR a graduate within the last two years.
  • GPA of at least 3.0.
  • Working knowledge of Microsoft.
  • Ability to work varied shifts, including nights, weekends and holidays.
  • Ability to effectively communicate in English.
  • Polished appearance and demeanor.
  • Excellent customer service skills.
  • Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.
  • Preferred:
  • Previous experience working in a large, luxury resort setting.
  • Minimum Education and Experience:
  • At least 21 years of age.
  • Certificates, Licenses, Regulations:
  • Proof of eligibility to work in the United States.
  • Ability to obtain the following:
  • Nevada Gaming Registration
  • Physical Demands:
  • The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Work is typically performed in a call center environment alongside other agents. It is a busy environment that requires good organization.
  • Must be able to juggle multiple tasks while taking calls, including taking notes, checking emails, and checking the company knowledge.
  • Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality.
  • Prolonged sitting.
  • Eye/hand coordination.
  • Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (MSDS) and other instructions.

Responsibilities

  • Assist with all in-house calls originating from guest rooms and team members, and overflow calls from other in-house call centers as directed.
  • Ability to evaluate and redeem offers associated to gaming customers.
  • Assist with adjustment and settlement of guest folios.
  • Ability to navigate and operate multiple system applications.
  • Enter and track work orders utilizing the maintenance work order management system.
  • Actively participate in divisional projects, tasks and assignments.
  • Work to gain an understanding of the organization, divisional purpose, processes.
  • Obtain and maintain position-specific licensing.
  • Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
  • Other duties as assigned.

FAQs

Is this internship only available for UNLV Hospitality students?

Yes, this internship is specifically designed for UNLV Hospitality students.

Can I receive academic credit for completing this internship?

Yes, eligible students may receive academic credit for completing this internship.

What specific tasks will I be responsible for during this internship?

As an intern in Hotel Operations / Resort Services, you will be involved in various tasks related to hotel operations and guest services within a resort setting.

Is this internship paid?

This internship may be paid or unpaid, depending on the specific arrangement made with the employer.

How long is the duration of this internship?

The duration of this internship may vary, so it is important to inquire about the specific details when applying.

Resorts World Las Vegas

Travel & Leisure
Industry
5001-10,000
Employees
2021
Founded Year

Mission & Purpose

Resorts World Las Vegas was developed by Genting Berhad, a publicly traded Malaysian corporation registered with the Nevada Gaming Commission. The company has affiliated operations in the Americas, Malaysia, Singapore, the United Kingdom and the Bahamas. In partnership with Hilton, Resorts World Las Vegas integrates three of Hilton’s premium brands into its resort campus, including Las Vegas Hilton, the resort’s full-service brand; Conrad Las Vegas, Hilton’s lifestyle luxury brand; and LXR, Hilton’s network of independent luxury properties, which operates as Crockfords Las Vegas, Genting’s internationally renowned ultra-luxury brand. Resorts World Las Vegas features 3,506 guest rooms and suites, an innovative, next-generation gaming floor, world-class food and beverage options, a 5,000-capacity theatre, distinct nightlife venues, a curated retail collection of designer and boutique shops and more. The integrated resort weaves time-honored traditions of the international Resorts World brand into the fabric of Las Vegas, introducing a bold, fresh take on hospitality to the city with stunning design, progressive technology and world-class guest service. Resorts World Las Vegas is Sharecare Health Security VERIFIED™ with Forbes Travel Guide, a verification that ensures the resort has appropriate health safety procedures in place. For more information, visit rwlasvegas.com or find us on Facebook, LinkedIn, Twitter and Instagram.