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Working Student - Knowledge Management

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Audible

Aug 10

Applications are closed

  • Internship
    Full-time
    Placement Program
  • Berlin

Requirements

  • - You’re still a full-time student, enrolled in either your first state-accredited (staatlich anerkannt) Bachelor or Master in the Berlin/Brandenburg area and have at least 1 year of studies left
  • - Excellent command of written and spoken English and Hindi
  • - Experience in the fields of Customer Service or Localization/ Knowledge Management
  • - Experience with PowerPoint, Word and basic understanding of HTML
  • - Team player who is self-motivated, has a sense of urgency and has the ability to multi-task while maintaining a high level of attention to detail
  • - Eager and open to learn various knowledge management tools, systems and processes
  • - Passion for Knowledge Management
  • - Flexible, proactive and positive personality with a “can-do” attitude
  • - Tech savviness with a strong curiosity to discover and learn new approaches
  • - Ability to pay attention to details keeping the focus on the overall picture
  • - Additional languages are a big plus such as German, Italian, Spanish, French, Portuguese, Japanese
  • - First experience in a Customer Service or Localization/ Knowledge Management position

Responsibilities

  • Create, update and localize multi-media support content material for existing and new knowledge bases, features, processes and products
  • Maintain content knowledge e.g. standard texts, FAQ´s and articles, in order to support the high customer service quality results of our external partners
  • Perform regular quality checks on our Help Center and internal documentation and bring your own ideas to constantly improve and innovate

FAQs

What is the primary focus of the Working Student role in Knowledge Management?

The primary focus is to create, update, and localize multi-media support content for knowledge bases, support high customer service quality, and maintain documentation for both customers and Customer Care colleagues.

What qualifications are required to apply for this position?

Candidates must be a full-time student enrolled in a Bachelor or Master program in the Berlin/Brandenburg area with at least one year of studies left, possess an excellent command of written and spoken English and Hindi, and have experience in Customer Service or Localization/Knowledge Management.

What tools and software should candidates be familiar with?

Candidates should have experience with PowerPoint, Word, and basic understanding of HTML.

Is this a full-time position?

No, this is a student position requiring 20 hours of work per week.

How is the position compensated?

The position is compensated at a rate of €15.87 per hour.

What kind of working environment does Audible offer?

Audible offers an international work environment with flexible working hours and a hybrid workplace model.

How long is the expected duration of this position?

The ideal duration for this position is 1 to 2 years as a fully-fledged team member.

Are additional languages an advantage for applicants?

Yes, additional languages such as German, Italian, Spanish, French, Portuguese, or Japanese are considered a big plus.

What are the qualities Audible is looking for in a candidate?

Audible is looking for a self-motivated team player with a sense of urgency, attention to detail, eagerness to learn, and flexible, proactive, positive personality with a "can-do" attitude.

Does Audible value diversity in its hiring process?

Yes, Audible believes that employing a diverse workforce is central to its success and makes recruiting decisions based on experience and skills.

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Audible

Entertainment & Media
Industry
1001-5000
Employees
1997
Founded Year

Mission & Purpose

At Audible, we innovate and inspire through the power of voice. We're changing the narrative on storytelling. As a leading producer and provider of original spoken-word entertainment and audiobooks, we've redefined the ways people access, discover, and share stories. The stories we tell have the ability to transport and transform everyday moments into meaningful experiences and it's our people who make Audible's service possible. We're listeners, storytellers, and problem-solvers. Our perspectives and experiences power our ideas and come together in our mission to unleash the power of the spoken word.

Benefits

  • Health, Dental, & Vision Insurance

    Under the weather? Call our 24/7 medical advice line for care anytime, anywhere. We’ve got you covered with medical, prescription, dental, and vision plans.

  • Wellness Reimbursement

    Let our wellness reimbursement spot you, from morning meditations to evenings on the elliptical. Because your well-being is priceless.

  • Life & Disability Insurance

    We recognize that financial security should not be a primary concern in times of critical care and bereavement. Life and disability insurance can offer you and your family peace of mind.

  • Paid & Volunteer Time Off

    We care about our people, both at work and in our communities. We want you to hit the refresh button with accrued paid time off (PTO) and connect with our neighbors and communities through time to pursue volunteer work.

  • Onsite Fitness Center

    Seated desk stretches only go so far. In select Audible hubs, our onsite gym is here to help you stay energized and put those miles in on our treadmill, not your gym commute.