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Audible

3mo ago

  • Internship
    Full-time
    Placement Program
  • Customer Relations
    Design
  • Berlin

AI generated summary

  • You must be a full-time student in Berlin/Brandenburg with English and Hindi proficiency, basic HTML skills, attention to detail, and a passion for knowledge management. Additional languages are a plus.
  • You will create, update, and localize multimedia support content, maintain FAQs, and conduct quality checks on documentation to enhance customer service and promote continuous improvement.

Requirements

  • Experience in written and spoken English and HINDI
  • You’re still a full-time student, enrolled in either your first state-accredited (staatlich anerkannt) Bachelor or Master in the Berlin/Brandenburg area and have at least 1 year of studies left
  • Experience with PowerPoint, Word and basic understanding of HTML
  • Team player who is self-motivated, has a sense of urgency and has the ability to multi-task while maintaining a high level of attention to detail
  • Eager and open to learn various knowledge management tools, systems and processes
  • Passion for Knowledge Management
  • Flexible, proactive and positive personality with a “can-do” attitude
  • Tech savviness with a strong curiosity to discover and learn new approaches
  • Ability to pay attention to details keeping the focus on the overall picture
  • Additional languages are a big plus such as German, Italian, Spanish, French, Portuguese, Japanese
  • First experience in a Customer Service or Localization/ Knowledge Management position

Responsibilities

  • Create, update and localize multi-media support content material for existing and new knowledge bases, features, processes and products
  • Maintain content knowledge e.g. standard texts, FAQs and articles, in order to support the high customer service quality results of our external partners
  • Perform regular quality checks on our Help Center and internal documentation and bring your own ideas to constantly improve and innovate

FAQs

What is the main focus of the WS Customer Care role at Audible?

The main focus of the WS Customer Care role at Audible is to support the Knowledge Management Team in creating multimedia support content, localization, and translation tasks to enhance customer service experiences.

What qualifications are required for this position?

Candidates must have experience in written and spoken English and Hindi, be a full-time student enrolled in a Bachelor or Master program in the Berlin/Brandenburg area with at least one year of studies remaining, and have experience with PowerPoint, Word, and a basic understanding of HTML.

How many hours per week is the working student expected to work?

The working student position is for 20 hours per week.

What is the hourly compensation for this role?

The hourly compensation for this role is €15.30.

What qualities are preferred in candidates for this position?

Preferred qualities include being a team player, self-motivated, detail-oriented, eager to learn, tech-savvy, flexible, and having a positive "can-do" attitude. Additional language skills aside from English and Hindi are also a plus.

Is prior experience in customer service or knowledge management required?

While not required, having first experience in a Customer Service or Localization/Knowledge Management position is preferred for this role.

How long is the expected commitment for this position?

The ideal commitment duration for this position is 1 to 2 years as a fully-fledged team member.

What kind of environment can the working student expect?

The working student can expect an exciting international work environment with flexible working hours.

What is Audible's stance on diversity in the workplace?

Audible is an equal opportunities employer and believes that employing a diverse workforce is central to its success, with recruiting decisions based on experience and skills.

Is knowledge of additional languages beneficial for this position?

Yes, knowledge of additional languages such as German, Italian, Spanish, French, Portuguese, or Japanese is considered a significant plus for candidates.

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Audible

Entertainment & Media
Industry
1001-5000
Employees
1997
Founded Year

Mission & Purpose

At Audible, we innovate and inspire through the power of voice. We're changing the narrative on storytelling. As a leading producer and provider of original spoken-word entertainment and audiobooks, we've redefined the ways people access, discover, and share stories. The stories we tell have the ability to transport and transform everyday moments into meaningful experiences and it's our people who make Audible's service possible. We're listeners, storytellers, and problem-solvers. Our perspectives and experiences power our ideas and come together in our mission to unleash the power of the spoken word.

Benefits

  • Health, Dental, & Vision Insurance

    Under the weather? Call our 24/7 medical advice line for care anytime, anywhere. We’ve got you covered with medical, prescription, dental, and vision plans.

  • Wellness Reimbursement

    Let our wellness reimbursement spot you, from morning meditations to evenings on the elliptical. Because your well-being is priceless.

  • Life & Disability Insurance

    We recognize that financial security should not be a primary concern in times of critical care and bereavement. Life and disability insurance can offer you and your family peace of mind.

  • Paid & Volunteer Time Off

    We care about our people, both at work and in our communities. We want you to hit the refresh button with accrued paid time off (PTO) and connect with our neighbors and communities through time to pursue volunteer work.

  • Onsite Fitness Center

    Seated desk stretches only go so far. In select Audible hubs, our onsite gym is here to help you stay energized and put those miles in on our treadmill, not your gym commute.