FAQs
What is the job title for this position?
The job title for this position is 12 Hour FTC Customer Consultant at The Body Shop, Belfast Victoria Square.
What are the primary responsibilities of the Customer Consultant?
The primary responsibilities include supporting the store management team in driving sales and profit through exceptional customer service on the shop floor and upholding the values and vision of the company.
Is previous experience in customer service required for this role?
While customer service experience is ideal, the most important qualities are strong interpersonal skills and the ability to build rapport with customers.
What types of shifts are required for this position?
Open availability for evening, weekend, and holiday shifts is required for this position.
What personal qualities are we looking for in a candidate?
We are looking for candidates with a genuine passion for beauty and the retail industry, as well as effective communication and listening skills.
What kind of products will the Customer Consultant be engaging with?
The Customer Consultant will be engaging with over 2,000 products that include skincare and beauty items, many of which are made with ethically sourced natural ingredients.
What is The Body Shop's commitment towards their products and community?
The Body Shop is committed to generating positive economic, social, and environmental impact through their Community Trade programmes, ensuring that their products not only benefit customers but also help communities build better lives.
What are some key skills that are valued in this role?
Key skills valued in this role include collaborative skills, personal conduct, commerciality, and a strong sense of purpose.
How does the company view its approach to business?
The Body Shop views business as a force for good and remains committed to its activist roots, advocating for ethical practices and sustainable beauty.
What type of training or knowledge will I receive as a Customer Consultant?
As a Customer Consultant, you will receive training on the products, their origins, and how to effectively engage with customers to help them find a range that suits their preferences and lifestyle.