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200903 - RECEPTIONIST/ADMINISTRATION ASSISTANT

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NHS Grampian

1mo ago

  • Job
    Full-time
    Entry Level
  • People, HR & Administration
    Healthcare
  • Aberdeen

AI generated summary

  • You must have excellent phone skills, keyboard proficiency, and thrive in a busy office. A willingness to undergo further training is also necessary.
  • You will be the first contact for patients, manage appointments, process prescriptions, handle queries, maintain records, issue registration paperwork, and provide general admin support.

Requirements

  • The successful applicant will have an excellent telephone manner, keyboard skills and the ability to work in a busy office environment where no two days are the same.
  • A willingness to participate in further training will be required.

Responsibilities

  • Provide the first point of contact between patient and surgery
  • Book new and return appointments by telephone or face to face as appropriate
  • Record patient’s arrival for appointment
  • Record requests for prescriptions
  • Produce prescriptions in accordance with practice protocol
  • Undertake electronic filing of correspondence in patient’s record
  • Deal with queries from patients, health professionals and pharmacists with support from GPs as required
  • Record requests for urgent appointments with the triage/duty Doctor in accordance with practice protocol
  • Record requests for home visits with the triage/duty Doctor and prepare summaries for these
  • Issue appropriate paperwork to patients wishing to register with the practice in accordance with practice protocol
  • Photocopy documents and send faxes as required
  • Log outgoing mail in accordance with practice protocol
  • Provide admin support in relation to practice recall systems.

FAQs

What are the working hours for this position?

The working hours are 37 hours per week, from 0800-1630 on Monday, Tuesday, Thursday, and Friday, and from 0800-1600 on Wednesday.

Is there an immediate start available for this role?

Yes, an immediate start is available for the successful applicant.

What kind of experience is required for this position?

The successful applicant should have an excellent telephone manner, keyboard skills, and the ability to work in a busy office environment.

What is the primary purpose of this role?

The primary purpose of this role is to assist the doctors in providing the best possible care for their patients as a helpful, efficient, and conscientious member of the team.

What are the key responsibilities of the Receptionist/Administration Assistant?

Key responsibilities include providing the first point of contact for patients, booking appointments, handling prescription requests, managing patient records, addressing queries, and providing admin support related to practice recall systems.

Will there be opportunities for training?

Yes, a willingness to participate in further training will be required.

How many days of annual leave does this position offer?

The position offers 22 days of annual leave plus 8 days of public holidays per year, pro rata.

Who can I contact for informal inquiries about the position?

You can contact Christine Lamb, the Practice Manager, for informal inquiries via phone at 01224 641968 or email at Christine.lamb@nhs.scot.

What is the location of the Rubislaw Place Medical Group?

The Rubislaw Place Medical Group is located at 7 Rubislaw Place, Aberdeen, AB10 1QB.

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NHS Grampian

Science & Healthcare
Industry
10,001+
Employees
2004
Founded Year

Mission & Purpose

NHS Grampian provides healthcare services to the Grampian region of Scotland, encompassing Aberdeen, Aberdeenshire, and Moray. Their mission is to deliver high-quality, patient-centered care and improve health outcomes for their diverse communities. Their purpose is to ensure effective, accessible healthcare through integrated services, promoting health and well-being while addressing local health needs and fostering innovation in care delivery.