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2024 Bloomberg Customer Support Representative - Italian Speaker

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Bloomberg LP

Jan 31

Applications are closed

  • Job
    Full-time
    Entry Level
  • Customer Relations
  • $64K
  • New York

Requirements

  • You come to work with a purpose, understand what vitality means to a trader, are curious and take pride in being customer service driven. You love being part of a team where clients count on you every day, and you challenge and support your colleagues to innovate, learn and deliver the best service possible.
  • You’ll need to have:
  • Bachelor's degree or equivalent experience
  • Ability to provide outstanding customer service to clients through live, interactive media (e.g. phone, messaging, etc.)
  • Desire to develop skills and experience in customer service in a fast-moving FinTech environment
  • Willingness to learn new technologies and ability to retain information
  • Multi-tasking and problem-solving skills as well as an ability to work independently and as part of a larger global team
  • Fluency in Italian (written and verbal)
  • An interest in progressing a career within Bloomberg
  • At a minimum, we require that you are legally authorized to work full-time in the United States and will not require visa sponsorship now or in the future
  • The ability to start full time work in 2024
  • The ability to occasionally work weekends and bank/federal holidays (weekday off in lieu)
  • We’d love to see:
  • Work experience in a client/customer facing role
  • A demonstrated interest in Finance and / or Technology
  • Curiosity to identify, research, and resolve customer technology, software and hardware issues
  • Awareness of data management, privacy and information security
  • Aptitude to work within highly connected and software-based systems

Responsibilities

  • As a Bloomberg Customer Support professional, you have two critical focus areas: to provide superb customer service to a broad range of clients and ensure the fast and effective management of various client workflows and hardware/software issues. You will work as part of a 500 strong global team, supporting our clients collectively in more than 18 languages.
  • You will be responsible for the installation, connection, hardware management and workflow support of terminal clients over the phone and via Bloomberg Instant Messaging. The position includes assisting fast-paced clients operating in Capital Markets, Asset Management and Financial Services by installing the Bloomberg software and configuring proprietary hardware, such as keyboards and biometrics. Moreover, as automation continues to grow in the industry, we are adapting to understand our clients’ technological needs. We tackle our clients’ software issues, and we understand how it relates to their workflows and asset-class needs. Working with critical information and highly sophisticated tools, we ensure the security of our clients’ accounts and data.

FAQs

What is Bloomberg and what does it do?

Bloomberg is a global financial information and news leader that provides influential decision makers a critical edge by connecting them to a dynamic network of information, people, and ideas. The company delivers data, news, and analytics through innovative technology and provides real-time financial information to more than 325,000 subscribers globally.

What is the role of a Bloomberg Customer Support Representative?

As a Bloomberg Customer Support Representative, you will play a vital role in providing superb customer service in a fast-paced environment. You will be part of the Financial Solutions User Support team and will be responsible for providing technical support to the world's leading financial professionals.

What qualifications or skills are required for this role?

To be successful as a Bloomberg Customer Support Representative, you should have a passion for working in the financial markets and a strong interest in providing technical support. Fluency in Italian is essential for this role, as you will be supporting Italian-speaking customers. Additionally, strong communication skills, problem-solving abilities, and a customer-focused mindset are important for this position.

What is the work environment like at Bloomberg?

At Bloomberg, you will be part of a global business with a diverse workforce. We pride ourselves on being open, inclusive, and collaborative, providing a work environment that encourages employees to be their best. The work is fast-paced, exciting, and purposeful, with opportunities for growth and development within the company.

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Bloomberg LP

Think Bigger.

Finance
Industry
10,001+
Employees
1981
Founded Year

Mission & Purpose

Bloomberg is the world's primary distributor of financial data and a top news provider of the 21st century. A global information and technology company, we use our dynamic network of data, ideas and analysis to solve difficult problems every day. Our customers around the world rely on us to deliver accurate, real-time business and market information that helps them make important financial decisions. At Bloomberg, we are guided by four core values that are the foundation of our continued success: innovation, collaboration, customer service and doing the right thing. We harness the power of data and technology to organize, understand and improve our world. It's our purpose. Come find yours.

Benefits

  • Group personal pension plan

    When employees invest in their future, Bloomberg does too. We offer a retirement savings plan to help you build income for the future that’s enhanced by a generous matching contribution

  • Annual season ticket

    The Season Ticket Loan Scheme can save you money. Employees are able to buy an annual ticket that costs less than 12 separate monthly tickets. Under this scheme, Bloomberg purchases an annual transportation pass (train, tube, DLR and bus) on your behalf, after which employees pay back the discounted cost in 12 monthly installments

  • Medical plan

    Bloomberg offers employees access to a private medical insurance scheme, which can complement the treatment you receive via the NHS. It provides you with choice about how, when and where you receive medical care. As part of your coverage, employees can access a well-being program that encourages you to live a healthier lifestyle and rewards you with awards points and access to discounts at various reward partners

  • Leave

    Bloomberg offers employees 25 paid vacation days, eight paid bank holidays and paid sick days. We also provide leaves of absence to address a variety of personal situations, including family and medical emergencies, jury duty and more

  • Employee discounts

    Employees have access to discount programs to help save money on thousands of items such as travel, clothing, electronics, shows, gym memberships and many more