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7.5t Customer Delivery Driver

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Bensons for Beds

1mo ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Logistics
  • Peterborough

AI generated summary

  • You must have a UK Cat C1 licence, CPC DQ card, 7.5t driving experience, and good people skills. Manual handling and tachograph knowledge are essential. Age 21+ is required.
  • You will deliver orders, assist customers, communicate warmly, complete paperwork, maintain vehicle cleanliness, and ensure timely, damage-free deliveries while promoting a customer-centric culture.

Requirements

  • You must have a UK driving licence Cat C1 along with a valid driver’s CPC DQ card / valid drivers digital card
  • Previous commercial driving experience in a 7.5t vehicle
  • Previous experience and understanding of using digital tachographs
  • Good people skills and some previous experience in a customer facing role
  • Ability to lift and manoeuvre heavy items of furniture with manual handling experience is essential
  • Understanding of EU Driving legislation and tachograph law
  • Desirable experience of using a PDA
  • Please note that for insurance purposes you should be aged 21 years or over.

Responsibilities

  • Lift and manoeuvre customers orders including beds, mattresses and/or bedroom furniture to the room of the customers choice as part of a 2 person delivery team. Ensuring the home is left clean and tidy
  • Engage all customers by communicating in a warm, friendly and professional manner, ensuring they are left with a positive impression of our service, championing Bensons products and doing all you can to deliver a great customer experience, as you would expect as a customer yourself.
  • Complete your deliveries on time, to schedule and most importantly ensuring your customers are left happy, keeping your customer informed by calling ahead.
  • Use the PDA scanner and complete paperwork to ensure customers orders are delivered correctly, promptly and accurately, and working with warehouse and cross dock teams as necessary to ensure products are loaded and delivered safely without damage.
  • Support an environment and culture within Bensons for Beds where the Customer is firmly at the centre of everything that we do.
  • Ensure your vehicle is clean and fit for the next delivery to represent Bensons in our communities, monitoring for roadworthiness and reporting any defects, ensuring compliance with all transport legal requirements.

FAQs

What are the working hours for the 7.5t Customer Delivery Driver position?

The working hours are Monday to Friday with a start time between 6:00 and 6:30 AM, totaling 48 hours per week (WTD 17-week average).

Is this role solely focused on driving?

No, this is not just a driving role; you will be the face of our business and must have excellent customer service skills as well as the ability to lift and maneuver heavy items of furniture.

What type of products will I be delivering?

You will be delivering mattresses, bed frames, and other furniture products into customers' homes.

Do I need a special driving license for this position?

Yes, you must have a UK driving licence Cat C1 along with a valid driver’s CPC DQ card and a valid driver’s digital card.

Is experience in a customer-facing role required?

Yes, good people skills and some previous experience in a customer-facing role are essential for this position.

What type of training or development opportunities does this role provide?

We offer learning and development programmes to gain new knowledge and skills, as well as access to internal opportunities for career progression within Bensons for Beds.

Are there any specific qualifications for lifting heavy items?

Yes, the ability to lift and maneuver heavy items of furniture with manual handling experience is essential.

What benefits do you offer to employees?

Benefits include an employee discount scheme for Bensons products, Medicash options for health and wellbeing services, a pension scheme, discounted gym membership, annual leave buy & sell scheme, enhanced maternity and adoption leave, and access to Retail Trust services.

Is there an age requirement for this position?

Yes, for insurance purposes, candidates should be aged 21 years or over.

Will I be expected to clean my vehicle?

Yes, you are expected to ensure your vehicle is clean and fit for the next delivery, monitoring for roadworthiness and reporting any defects.

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Bensons for Beds

We're on a mission to become a market-leading bed retailer with a strong omnichannel presence.

Retail & Consumer Goods
Industry
1001-5000
Employees
1950
Founded Year

Mission & Purpose

Bensons for Beds specialises in selling a wide range of beds, mattresses, and bedroom furniture across the UK. Their ultimate mission is to provide customers with quality sleep solutions tailored to individual needs, aiming to improve overall well-being through better sleep. The company's purpose is to offer a diverse selection of comfortable and affordable bedding products while delivering excellent customer service, ensuring every customer finds the perfect sleep solution for their lifestyle and preferences.