82565P-Resident Engineer Staff

Juniper Networks

3mo ago

Applications are closed

Job
Full-time
Senior (5-8 years)
Virginia Beach

Requirements

- Candidates for this role MUST have a minimum 5 years experience providing implementation and technical support of networking products in LAN, WAN, or Internet services environments.
- Managing large technical account activity revolving around network products as well as multiple vendors.
- Experience working in an Enterprise, Data Center and Branch Campus network solution environment.
- Candidates for this role MUST be able to demonstrate the following competencies: Strong Interpersonal skills, Ability to work well with many levels of customer engineering and management, ability to work well with the Juniper account team and JTAC.
- Detailed technical experience with the installation and operation of IP Routers and Switches, including hands-on operations of management tools and network analyzers.
- Detailed understanding of the protocols surrounding IP networks.
- Skills should generally include: a. TCP/IP fundamentals, b. IP subnetting and super netting and hierarchical routing principles, c. Routing protocol operation (OSPF and BGP), d. Routing policies at BGP peering points, e. VPNs and the associated tunneling technologies (L2TP, MPLS, etc.) Switching, spanning tree and other switching technology as required, Firewalls and associated technologies as required.
- The ability to function in a team environment, recognize tasks with self-direction as well as the ability to take direction from the customer, account team, and AS leadership.
- Hands-on configuration and operational expertise of Juniper routing and switching products with the passion to continue learning and expanding your knowledge.
- Support Customer’s Health Care Network environment consisting of Juniper products to include MX, EX, QFX and Mist wireless solution.
- Operational and support knowledge of Apstra, Paragon Planner & Anuta Network Automation.
- Support and maintain setup of Lab, create test plans and templates for service and feature deployments.
- Focused qualifications and requirements include extensive experience with EVPN/MPLS.
- Configuring and deployment of L2/L3VPN pseudo-wire services.
- Segment routing.
- Virtual Chassis configuration and setup.
- BGP, MPLS, L2/L3 services.
- Ideal candidate certifications: JNCIA, JNCIS, JNCIP, JNCIE, CCNP, CCIE a strong plus.

Responsibilities

To hold network information gathering workshops with the Customer to understand the Customer’s existing network design and technical requirements of new network designs.
To understand the Customer’s organizational structure and become familiar with the Customer’s network implementation and support processes and procedures to help in supporting a network that is available and sustainable.
To carry out testing of new Designs, features, and functionality as required by the Customer in a laboratory environment and to help develop plans to implement and verify that they are operating correctly in the live network.
To test patches and fixes to operating software and to ensure that they are implemented and functioning correctly in the pre-production test network and then live network as implementation plans dictate.
To troubleshoot equipment and network problems and to open and track JTAC cases through to problem resolution on pre and post production issues.
To raise equipment, Return Material Authorizations (RMA’s) and to track these through to problem resolution.
To produce a written summary report of the status of Design projects, equipment and network problems on a regular basis to the Customer.
To hold technology workshops with the Customer to discuss equipment and network problems, and to provide case status updates, including the reasons for any problems encountered and the workarounds and/or solutions that are being tried.
To train the Customer’s design, implementation and support personnel to configure and operate the Juniper Networks products.
To assist the Customer to develop Network Operating and Equipment Operating Procedures.
Support production environment of Juniper products within the Customer infrastructure.
Support ongoing efforts in defining best practice policies for Juniper product applications used by Customer.
The Resident Engineer is expected to peer with other employees performing similar resident engineering roles where lessons learned may help minimize risk associated with major network upgrades or changes in the network.
The RE will be expected to develop secondary skills in other products in the Juniper product portfolio.

FAQs

What is the job title for this position?

The job title is Staff Resident Engineer.

Where is this position located?

This position is on-site at the customer location in Virginia Beach, VA / Tidewater Area VA.

What are the working hours for this role?

This is a 40 hour per week position that may require additional work hours and on-call support for critical issues.

Who will the Resident Engineer report to?

The Resident Engineer will report to the Director of Advanced Services, Enterprise.

What are the main responsibilities of the Staff Resident Engineer?

Responsibilities include holding network information gathering workshops, understanding the customer's network, testing new designs, troubleshooting network issues, producing reports, conducting technology workshops, and training customer personnel on Juniper products.

How many years of experience are required for candidates applying for this role?

Candidates must have a minimum of 5 years of experience providing implementation and technical support of networking products.

What specific technical competencies are required for this role?

Candidates should demonstrate strong interpersonal skills, detailed technical experience with IP routers and switches, and a detailed understanding of IP network protocols, including TCP/IP, OSPF, BGP, VPNs, and others.

What type of network environment will the Resident Engineer support?

The Resident Engineer will support the Customer's Health Care Network environment consisting of Juniper products.

Are there any specific qualifications or certifications that are desirable for this position?

Ideal candidate certifications include JNCIA, JNCIS, JNCIP, JNCIE, CCNP, and CCIE.

What is the salary range for this position?

The salary range for this position is expected to be between $118,976.00 and $171,028.00 per year.

What benefits are included in the compensation package for this role?

The total compensation package includes medical benefits, 401(k) eligibility, vacation, sick time, and parental leave.

Does Juniper Networks have a commitment to diversity and inclusion?

Yes, Juniper Networks is committed to creating a trust-based environment and encourages individuals from underrepresented groups to apply for roles even if they do not meet all criteria.

Is the job subject to E-Verify requirements?

Yes, Juniper Networks participates in the E-Verify program, which requires confirming identity and eligibility to work in the United States.

Juniper Networks

We strive to deliver a simplified experience for those who run networks and those who depend on them.

Technology

Industry

5001-10,000

Employees

1996

Founded Year

Mission & Purpose

Juniper Networks is leading the revolution in networking, making it one of the most exciting technology companies in Silicon Valley today. Since being founded by Pradeep Sindhu, Dennis Ferguson, and Bjorn Liencres nearly 20 years ago, Juniper’s sole mission has been to create innovative products and solutions that meet the growing demands of the connected world. Juniper Networks [NYSE: JNPR] is headquartered in Sunnyvale, California, with over 9,000 employees in 50 countries and nearly $5 billion in revenue. Our customers include the top 100 global service providers and 30,000 enterprises, including the Global Fortune 100 as well as hundreds of federal, state and local government agencies and higher educational organizations. At Juniper Networks, we believe the network is the single greatest vehicle for knowledge, understanding, and human advancement that the world has ever known. Now more than ever, the world needs network innovation to connect ideas and unleash our full potential. Juniper is taking a new approach to the network — one that is intelligent, agile, secure and open to any vendor and any network environment.