FAQs
What is the job title for this position?
The job title is Abteilungsleitung (m/w/d) After Sales Innendienst.
Where is the position located?
The position is located in Hamburg.
What are the main responsibilities of this role?
The main responsibilities include leading a team of 15 dispatchers, ensuring customer-oriented planning and scheduling of service visits, coordinating tasks within the department, and improving internal processes.
What qualifications are preferred for this job?
A completed commercial or technical degree is preferred, along with several years of experience leading larger teams in customer service or after-sales roles.
What skills are essential for this position?
Essential skills include strong leadership, communication and decision-making capabilities, high customer affinity, good analytical abilities, and a solid understanding of IT solutions and processes.
Are there opportunities for professional development?
Yes, the company offers individual development and training opportunities along with a thorough onboarding process.
What benefits are offered with this position?
Benefits include attractive pay, 30 days of vacation, flexible working hours, mobile work options, and various social benefits such as travel allowances, a company pension scheme, and health management programs.
How should candidates apply for this position?
Candidates should apply online through the job application form, indicating their salary expectations and earliest possible start date.
Does VELUX Residential have an equal opportunity employment policy?
Yes, VELUX Residential is fully committed to equal opportunity in all aspects of employment and recruits without regard to race, color, religion, sex, age, disability, or other protected statuses.
What is the employee structure in this role?
The role involves the leadership and development of a team of 15 dispatchers.