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Academic Success Manager

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Elsevier

Jan 14

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    Education & Teaching
  • Dubai
  • Quick Apply

AI generated summary

  • You must be an engaging communicator with customer-facing experience in academia or software, fluent in Arabic and English, knowledgeable about educational structures, and willing to travel 50%.
  • You will drive demand for e-solutions, generate opportunities, manage onboarding, support usage with training, capture feedback, and collaborate within a team to ensure successful product implementation.

Requirements

  • Be a great communicator with engaging presentation skills and enthusiasm for sharing your work with a multidisciplinary team;
  • Have good experience in a customer-facing role gained in an academic/education, content, or software organization;
  • Be able to build rapport & credibility quickly at all levels, with a wide variety of customers and colleagues;
  • Demonstrate knowledge of educational institution structures and decision-making processes;
  • Demonstrate native or near-native fluency in Arabic and a good command of English, as well as the ability to speak and write in an engaging manner;
  • Be open to travel (50%) and have a driving license.

Responsibilities

  • Driving demand for Elsevier e-solutions and content to the health market in the Middle East;
  • Generating opportunities for e-solutions and collaboratively work with institutional sales team to lead to conversions of opportunities;
  • Identifying key decision makers and positioning solutions appropriately. Your efforts with faculty will naturally create advocacy for Elsevier, our products, and solutions;
  • Managing onboarding and implementation of Education e-solutions into institutions particularly key faculty, students, librarians;
  • Supporting usage through face to face and online training sessions to maintain the healthy use of e-solutions. Scheduling and conducting product presentations;
  • Capturing customer experience feedback and share with Content, Marketing, Product and Sales teams through instructed tools and processes.
  • Able to work as a team player and to effectively collaborate within a matrix organization;

FAQs

What is the role of an Academic Success Manager?

The Academic Success Manager acts as a trusted advisor for customers, focusing on faculty and student engagement to enhance the adoption and value of Elsevier's educational solutions.

Where is this position located?

The position is located in Dubai.

What are the main responsibilities of the Academic Success Manager?

Responsibilities include driving demand for Elsevier e-solutions, generating opportunities, managing onboarding, delivering training sessions, capturing customer feedback, and collaborating within a matrix organization.

What qualifications are required for this role?

Candidates should have experience in customer-facing roles, strong communication skills, knowledge of educational institutions, fluency in Arabic and English, and the ability to build rapport quickly.

Is travel required for this position?

Yes, candidates should be open to travel up to 50% of the time.

What benefits are offered to employees?

Benefits include enhanced family support, competitive pension contributions, an electric vehicle scheme, a share scheme, and optional private medical and dental insurance.

Is there a focus on work-life balance in this organization?

Yes, the organization promotes a healthy work/life balance, offering flexible working hours and various well-being initiatives.

Does Elsevier have a commitment to diversity and inclusion?

Yes, Elsevier is an equal opportunity employer and is committed to creating an inclusive and diverse work environment.

What kind of training will the Academic Success Manager provide?

The Academic Success Manager will support usage through face-to-face and online training sessions to maintain and enhance the use of e-solutions.

How does one apply for this position?

Interested candidates can apply through the official Elsevier career page, where they should also ensure they read the Candidate Privacy Policy.

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Elsevier

Because informed decisions lead to better outcomes

Consulting
Industry
5001-10,000
Employees
1880
Founded Year

Mission & Purpose

As a global leader in information and analytics, Elsevier helps researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. We do this by facilitating insights and critical decision-making for customers across the global research and health ecosystems. In everything we publish, we uphold the highest standards of quality and integrity. We bring that same rigor to our information analytics solutions for researchers, health professionals, institutions and funders. Elsevier employs 8,700 people worldwide. We have supported the work of our research and health partners for more than 140 years. Growing from our roots in publishing, we offer knowledge and valuable analytics that help our users make breakthroughs and drive societal progress. With the Elsevier Foundation and our external Inclusion & Diversity Advisory Board, we work in partnership with diverse stakeholders to advance inclusion and diversity in science, research and healthcare in developing countries and around the world.