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Academic Support Specialist

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Elsevier

2mo ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Education & Teaching
  • Quick Apply

AI generated summary

  • You need a relevant bachelor’s degree, project coordination experience, strong organizational skills, client-facing readiness, proficiency in calendar management and data analysis, and familiarity with onboarding.
  • You will assist with onboarding, manage usage reports, coordinate client projects, oversee swag distribution, and ensure smooth team handoffs in Salesforce.

Requirements

  • Have a bachelor’s degree in a relevant field (Education, Business, Communication, etc.).
  • Experience in project coordination and client-facing roles.
  • Display exceptional organizational skills and attention to detail.
  • Have positive demeanor, willingness to join client-facing calls and events as needed.
  • Are Proficient in calendar management and data analysis.
  • Have familiarity with onboarding processes and templates, or willingness to learn.
  • Have knowledge of Salesforce, Outreach, Slack, High Spot, Microsoft Suite are highly valued.

Responsibilities

  • Onboarding Support:
  • Assist with updating and standardizing onboarding templates and sequences for new B2B partners.
  • Deploy new client swag with personalized cards from the ASM/team upon onboarding/renewal.
  • Manage the creation and post-onboarding survey deployment utilizing Outreach/Gong Engage in partnership with the Academic Success Team.
  • Health Checks
  • Pull usage data for analysis and reporting purposes at 3- and 6-month marks.
  • Prepare usage report files and assist with academic journey PowerPoint decks for analysis and review on kick-off and health check calls for high-touch accounts.
  • Set calendar reminders and outreach sequences for Academic Support Managers' health check outreach.
  • Special Client-Facing Project Coordination
  • Manage promotion and outreach initiatives for events like Raise the Line Faculty Award Communication and other client-facing alerts and communication plans.
  • Assist in managing conference and client visits calendar for the team.
  • Formalize and oversee new SOP for new client and renewal swag packages and ordering in accordance with Elsevier gift policies.
  • Coordinate client mailers and swag distribution as needed.
  • Handoff Tracking
  • Champion the new handoff form process in Salesforce.
  • Track handoff processes to ensure smooth transitions between team members.

FAQs

What is the primary focus of the Academic Support Specialist role?

The primary focus is to ensure smooth operations and client satisfaction within the academic support team, involving onboarding support, health check coordination, project management, and handoff tracking.

What kind of educational background is required for this position?

A bachelor's degree in a relevant field such as Education, Business, or Communication is required.

Is previous experience in project coordination necessary?

Yes, experience in project coordination and client-facing roles is required for this position.

What skills are essential for the Academic Support Specialist role?

Essential skills include exceptional organizational skills, attention to detail, proficiency in calendar management, data analysis, and a positive demeanor.

Which software tools should candidates be familiar with?

Candidates should have knowledge of Salesforce, Outreach, Slack, High Spot, and Microsoft Suite.

What are the working hours like for this role?

The role offers flexible working hours, allowing employees to adjust their schedules to fit their personal productivity and commitments.

Are there opportunities for professional development?

Yes, the position offers educational assistance and various leave programs to support lifelong learning and career growth.

What benefits are offered to employees?

Benefits include health plan benefits, retirement benefits, employee assistance programs, disability and life insurance, paid vacation, and paid leave for volunteering.

Does the role involve any client-facing duties?

Yes, the role involves client-facing duties, including participation in calls and events as needed.

Is there support for work-life balance in this position?

Yes, the organization promotes a healthy work/life balance with various wellbeing initiatives and flexible working opportunities.

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Elsevier

Because informed decisions lead to better outcomes

Consulting
Industry
5001-10,000
Employees
1880
Founded Year

Mission & Purpose

As a global leader in information and analytics, Elsevier helps researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. We do this by facilitating insights and critical decision-making for customers across the global research and health ecosystems. In everything we publish, we uphold the highest standards of quality and integrity. We bring that same rigor to our information analytics solutions for researchers, health professionals, institutions and funders. Elsevier employs 8,700 people worldwide. We have supported the work of our research and health partners for more than 140 years. Growing from our roots in publishing, we offer knowledge and valuable analytics that help our users make breakthroughs and drive societal progress. With the Elsevier Foundation and our external Inclusion & Diversity Advisory Board, we work in partnership with diverse stakeholders to advance inclusion and diversity in science, research and healthcare in developing countries and around the world.