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Accommodation Specialist

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The Standard

3mo ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    People, HR & Administration
  • Portland
    Remote
  • Quick Apply

AI generated summary

  • You need a bachelor's degree or equivalent experience, 2-4 years in disability accommodations, and a track record of supporting employers and employees. PHR/ADA certifications preferred.
  • You will assist employees with accommodation requests, provide guidance on ADA laws, manage cases, develop solutions, and foster trust while ensuring a smooth experience for all parties involved.

Requirements

  • Required education: Bachelor's degree in business, science, or related field; or equivalent work experience in human resources, leave management or benefit management.
  • Required experience: Two (2) to four (4) years of demonstrated progressive experience with disability accommodation, absence management, return to work, claim administration and reporting or the equivalent combination of education and/or relevant experience.
  • Preferred professional licensure or certification: PHR, CPDM, ADA certification.
  • Proven track record of being successful with providing support and guidance to employees and employers as it relates to accommodations.

Responsibilities

  • This position serves as the first point of contact for employees requesting a job accommodation in support of a qualifying disability that might be limiting their ability to perform the essential functions of the job. Helps employees regarding accommodation requests of simple to complex scope. Assesses and triages the requests and provides guidance to employees while ensuring a frustration-free experience.
  • Develops accommodation suggestions for employer's approval. Consults with employers about accommodation options, processes, correspondence, and problem solving for issues. Attends status meetings with employers.
  • Individuals in this role have exceptional communication and organizational skills, superior attention to detail, an ability to prioritize in a fast-paced environment, strong analytical and critical thinking skills, along with the customer service focus that employees expect at The Standard.
  • Provide subject matter expertise by demonstrating a high level of understanding of the ADAAA law and guidelines established by the EEOC, articulating the purpose of the ADA and provide an overview of the law for employees and employers.
  • Provide expert and timely case mgmt. for ADA claims using a strong understanding of ADA case management processes and guidelines for cases of simple to moderate complexity.
  • Fosters trust and rapport with employees through case mgmt. with the intention to create accommodation options to support employees' return to work or stay at work.
  • Provide account management and subject matter expertise to employers for ADA claims needs, offering guidance on ADA laws, claims processes, systems, case reviews, process questions, or other customer service issues.

FAQs

What is the role of an Accommodation Specialist at The Standard?

The Accommodation Specialist serves as the first point of contact for employees requesting job accommodations due to qualifying disabilities, helping assess and triage requests while providing guidance for a positive experience.

What qualifications are required for this position?

A Bachelor's degree in business, science, or a related field is required, or equivalent work experience in human resources, leave management, or benefit management, along with 2 to 4 years of relevant experience.

What types of experience are preferred for this role?

Preferred experience includes work in disability accommodation, absence management, return to work processes, claim administration, and reporting.

Are there any certifications preferred for this position?

Yes, PHR, CPDM, or ADA certifications are preferred for candidates applying for this position.

What key skills are necessary for a successful candidate?

Candidates should have exceptional communication and organizational skills, attention to detail, the ability to prioritize in fast-paced environments, as well as strong analytical and critical thinking skills.

How does the company support employee development?

The Standard offers a caring culture focused on collaboration, accountability, and improvement, allowing employees to make a real difference and reach their highest potential.

Is there potential for career progression in this role?

Yes, the position may provide opportunities for career advancement within the organization as the company emphasizes a high-performance culture and personal development.

What benefits are included with this position?

Benefits include participation in an incentive plan, comprehensive medical, dental, vision, and retirement plans, PTO accrual of 164 hours per year, and 11 paid holidays plus 2 wellness days.

Is this position fully remote?

The job posting indicates it's a remote position, suggesting flexibility in work location.

How will ADA claims be managed by the Accommodation Specialist?

The Accommodation Specialist will provide expert and timely case management for ADA claims, ensuring adherence to guidelines and processes for cases of simple to moderate complexity.

What qualities should a successful candidate possess?

Successful candidates should demonstrate urgency, adaptability, a strong customer focus, an improvement mindset, and a collaborative spirit to drive success within the organization.

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The Standard

Finance
Industry
1001-5000
Employees

Mission & Purpose

The Standard is a leading provider of financial products and services, including group and individual disability insurance, group life and accidental death and dismemberment insurance, group dental and vision insurance, group accident, critical illness and hospital indemnity insurance, paid family leave and absence management services, retirement plans services and individual annuities. The Standard’s purpose is to help people achieve financial well-being and peace of mind. To accomplish this, we put customers, employees and our communities at the heart of everything we do. Caring about people is a core value at The Standard. In our business, that means focusing on offering products and services to best meet the diverse needs of our customers. In our workplace, that means creating a welcoming environment where everyone can bring their authentic selves to work, reach their full potential and be there for those who rely on us. In our communities, that means donating time, money and expertise to organizations providing community-focused and culturally appropriate services. We’re proud to be recognized as a best place to work for disability inclusion, a top workplace for LGBTQ equality and a supporter of CEO Action for Diversity & Inclusion.