You should possess strong organizational skills, attention to detail, proficiency in office software, and excellent communication abilities to manage accounts effectively.

You will manage customer accounts, process orders, maintain records, ensure accurate billing, resolve inquiries, and support sales teams to enhance client satisfaction and efficiency.

United Kingdom

Newcastle

Sunderland

Large

The Barbour story began in 1894 in South Shields in the North East of England. Founder John Barbour began supplying oilskins and other garments to protect the growing community of sailors, fishermen and dockers. These first weatherproof items quickly established Barbour’s reputation for innovation and quality.

Today, Barbour remains a fifth generation family business. Under the leadership of Chairman Dame Margaret Barbour, Barbour has grown into a lifestyle brand offering a wardrobe of stylish functional clothing and footwear for men, women and children inspired by the unique values of the British countryside. The iconic wax jackets continue to be made by hand in Barbour's factory in South Shields. Barbour International, the collection for men and women inspired by Barbour’s motorcycle heritage established in 1936, is now a separate stand alone brand with its own identity.

The proud holder of three Royal warrants, Barbour is sold in over 40 countries worldwide, including Europe, the US and Japan. Each year approximately 25,000 wax jackets are sent back to Barbour to be repaired, rewaxed or altered. This unique service means a Barbour wax jacket can last a long long time.

Retail & Consumer Goods

Barbour

Global brand defining the essence of British style since 1894.

<div>
 Company Description: 
 The Barbour story began in 1894 in South Shields in the North East of England. Founder John Barbour began supplying oilskins and other garments to protect the growing community of sailors, fishermen and dockers. Still family owned and now fifth generation, Barbour HQ remains in South Shields. Under the leadership of Chairman Dame Margaret Barbour, Barbour has grown into a lifestyle brand sold in over 55 countries worldwide including Europe, the US and Asia offering a wardrobe of stylish functional clothing, footwear and accessories inspired by the unique values of the British countryside. The iconic Barbour Bedale and Barbour Beaufort wax jackets continue to be made by hand in the factory in South Shields. In 2020, Barbour launched Wax for Life, an overarching name for all of Barbour’s wax services designed to encourage customers to extend the life of their wax garments. Wax for Life includes re-waxing and repairs (first introduced in 1921) and Barbour Re-Loved an upcycling circularity initiative. Each year over 70,000 wax garments are sent back to Barbour globally to be repaired, rewaxed or altered. 
 Position Overview: 
 We are currently recruiting for an Account Administrator to join our Global Sales Support Team, based at our Head Office in South Shields. The role will provide administration support to the Global Sales Support Key Accounts Team who’s goal it is to manage customer order books and ensure on time delivery of their orders as well as providing world class customer service in line with business objectives and the Barbour values. 
 This is a developing role which may lead into a Sales Support position and full training will be provided. 
 Main Duties and Responsibilities: 
 <ul> 
 <li>Process sales orders, take telephone orders and enquiries and reply to correspondence within specified time limits (KPI’s)</li>
 <li> Provide customer order book reports</li>
 <li> Coordinate deliveries to customers via our global warehouses</li>
 <li> Order cancellations are kept up to date and details recorded</li>
 <li> Process forward orders within the ordering timetable &amp; ensure they are accurate</li>
 <li> Complete order line re-dates and rephasing of orders depending on delivery dates of product</li>
 <li> Control the return of goods by issuing a returns number up to the agreed limit</li>
 <li> Develop positive relationships and contribute to a positive environment</li>
 <li> Develop commercial awareness of our product ranges, customer base &amp; global markets</li>
 <li> Plan workload in accordance with department priorities, complete tasks within the required timescale</li>
 <li> Provide direct sales support to Sales Management as required.</li>
 <li> Assist with general administration activities as designated by the Key Accounts team &amp; Department Managers</li>
 </ul> 
 Skills and Experience: 
 <ul> 
 <li>Excellent communication skills to build strong relationships both internally and externally</li>
 <li> Pro-active planning / time management skills to enable effective prioritisation of workload</li>
 <li> Able to make appropriate decisions using own initiative</li>
 <li> Ability to contribute to a harmonious team environment</li>
 <li> Enthusiastic, positive persona with an approachable manner</li>
 <li> Confident to express views within team activities</li>
 <li> Demonstrate willingness to listen</li>
 <li> Ability to work under pressure, within closely managed deadlines</li>
 <li> Able to quickly identify solutions to overcome difficulties</li>
 <li> Effective Administration skills including Microsoft packages</li>
 </ul> 
 Benefits: 
 <ul> 
 <li>Discretionary Company bonus scheme</li>
 <li> Staff discount</li>
 <li> Staff shop</li>
 <li> Free onsite parking</li>
 <li> Subsidised canteen</li>
 <li> Healthcare cash plan</li>
 <li> 25 days holiday as standard increasing with length of service plus bank holidays</li>
 </ul> 
 Note: In the event that a sufficient volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.
</div>


 Company Description: 
  The Barbour story began in 1894 in South Shields in the North East of England. Founder John Barbour began supplying oilskins and other garments to protect the growing community of sailors, fishermen and dockers. Still family owned and now fifth generation, Barbour HQ remains in South Shields. Under the leadership of Chairman Dame Margaret Barbour, Barbour has grown into a lifestyle brand sold in over 55 countries worldwide including Europe, the US and Asia offering a wardrobe of stylish functional clothing, footwear and accessories inspired by the unique values of the British countryside. The iconic Barbour Bedale and Barbour Beaufort wax jackets continue to be made by hand in the factory in South Shields. In 2020, Barbour launched Wax for Life, an overarching name for all of Barbour’s wax services designed to encourage customers to extend the life of their wax garments. Wax for Life includes re-waxing and repairs (first introduced in 1921) and Barbour Re-Loved an upcycling circularity initiative. Each year over 70,000 wax garments are sent back to Barbour globally to be repaired, rewaxed or altered. 
  Position Overview: 
  We are currently recruiting for an Account Administrator to join our Global Sales Support Team, based at our Head Office in South Shields. The role will provide administration support to the Global Sales Support Key Accounts Team who’s goal it is to manage customer order books and ensure on time delivery of their orders as well as providing world class customer service in line with business objectives and the Barbour values. 
  This is a developing role which may lead into a Sales Support position and full training will be provided. 
  Main Duties and Responsibilities: 
  
  Process sales orders, take telephone orders and enquiries and reply to correspondence within specified time limits (KPI’s)
   Provide customer order book reports
   Coordinate deliveries to customers via our global warehouses
   Order cancellations are kept up to date and details recorded
   Process forward orders within the ordering timetable & ensure they are accurate
   Complete order line re-dates and rephasing of orders depending on delivery dates of product
   Control the return of goods by issuing a returns number up to the agreed limit
   Develop positive relationships and contribute to a positive environment
   Develop commercial awareness of our product ranges, customer base & global markets
   Plan workload in accordance with department priorities, complete tasks within the required timescale
   Provide direct sales support to Sales Management as required.
   Assist with general administration activities as designated by the Key Accounts team & Department Managers
  
  Skills and Experience: 
  
  Excellent communication skills to build strong relationships both internally and externally
   Pro-active planning / time management skills to enable effective prioritisation of workload
   Able to make appropriate decisions using own initiative
   Ability to contribute to a harmonious team environment
   Enthusiastic, positive persona with an approachable manner
   Confident to express views within team activities
   Demonstrate willingness to listen
   Ability to work under pressure, within closely managed deadlines
   Able to quickly identify solutions to overcome difficulties
   Effective Administration skills including Microsoft packages
  
  Benefits: 
  
  Discretionary Company bonus scheme
   Staff discount
   Staff shop
   Free onsite parking
   Subsidised canteen
   Healthcare cash plan
   25 days holiday as standard increasing with length of service plus bank holidays
  
  Note: In the event that a sufficient volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.


Account Administrator

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Barbour

Mission & Purpose