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Account Director*

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Sales & Business Development
  • Quick Apply

AI generated summary

  • You have a relevant degree, extensive client management experience, handle profit/loss, expertise in digital transformation, industry knowledge, and strong networking skills.
  • You manage revenue and margins for clients, set goals, guide project teams, enhance customer satisfaction, and identify new target clients in collaboration with marketing and business teams.

Requirements

  • Du verfügst über ein abgeschlossenes Hochschulstudium, idealerweise in Wirtschaftsinformatik oder Betriebswirtschaftslehre mit IT-Ausrichtung oder eine vergleichbare Qualifikation
  • Du hast mehrjährige relevante Erfahrung in der Kundenführung und -entwicklung, im Beratungs- oder Agenturumfeld. Du übernimmst bereits für deine Accounts die Profit/Loss-Verantwortung
  • Die Führung von großen Accounts in der Digitalen Transformation beschäftigt dich täglich
  • Du hast breites Know-how in Digitalthemen (z.B. E-Commerce, Customer Data Platform, Content Management usw.)
  • Du bringst im Idealfall eine gewisse Branchentiefe mit (z.B. im Bereich Retail, CPG, Manufacturing etc.)
  • Netzwerken ist deine Passion. Mit deinem sympathischen Auftreten insbesondere auch auf Executive-Ebene kannst du überzeugen. Durch kompetente Beratung entwickelst Du Kundenbeziehungen strategisch und profitabel weiter.

Responsibilities

  • Du übernimmst die Umsatz- sowie Margen-Verantwortung für bestehende Kunden und sorgst für langfristiges Wachstum durch Cross- und Upselling
  • In engem Austausch mit dem Kunden definierst du die zu erreichenden Ziele und steuerst den Weg dahin sowohl auf inhaltlicher als auch strategischer Ebene
  • Du übernimmst die kundenbezogene Verantwortung und Steuerung der Projektteams und erarbeitest mit ihnen gemeinsam effiziente Pläne zur Erreichung der Kundenziele
  • Über ein hohes Maß an Kunden- und Mitarbeiterzufriedenheit entwickelst Du dich zum Trusted Advisor
  • Du identifizierst und gewinnst neue Zielkunden innerhalb deines Marktes im Zusammenspiel mit Marketing, New Business und Alliance Management

FAQs

What is the main responsibility of an Account Director at Merkle?

The main responsibility of an Account Director at Merkle includes building and maintaining close client relationships, driving revenue growth, and ensuring customer satisfaction through strategic account management.

What qualifications are required for the Account Director position?

Candidates should have a completed university degree, ideally in Business Informatics or Business Administration with an IT focus, along with several years of relevant experience in client management and development, preferably in a consulting or agency environment.

Is experience in Digital Transformation necessary for the Account Director role?

Yes, candidates should have experience managing large accounts in the Digital Transformation space as it is a key focus area for the position.

Are there specific industries preferred for candidates applying for this role?

While not mandatory, having depth in specific industries such as Retail, Consumer Packaged Goods (CPG), or Manufacturing is preferred for candidates applying for the Account Director position.

How does Merkle define its work culture?

Merkle promotes an open and empathetic work environment, emphasizing collaboration, mutual support, and a genuine work-life balance among its employees.

What benefits does Merkle offer to employees?

Merkle offers various benefits, including volunteer days for charitable work, sabbaticals, access to online learning platforms, a company pension plan, and flexible working hours.

Will I be working in a team environment?

Yes, the role involves working closely with project teams and other departments to achieve client goals and foster effective client relationships.

How does Merkle approach diversity and inclusion?

Merkle is committed to creating an inclusive environment, welcoming applicants of all genders and backgrounds, and values diversity within its teams.

Who can I contact for more information about the job?

For more information, you can contact Frau Dilan Cicek, Senior Talent Acquisition Business Partner, at dilan.cicek@dentsu.com.

What is the application process for this position?

Interested candidates can apply digitally and are encouraged to include their salary expectations and possible start date in their application.

We Dream. We Do. We Deliver.

Marketing & Advertising
Industry
10,001+
Employees
1971
Founded Year

Mission & Purpose

Merkle is a leading data-driven customer experience management (CXM) company that specializes in the delivery of unique, personalized customer experiences across platforms and devices. The company’s heritage in data, technology, and analytics forms the foundation for its unmatched skills in understanding consumer insights that drive hyper-personalized marketing strategies. With 12,000+ employees worldwide and 1,500 in the DACH region, Merkle drives improved marketing results and competitive advantage for the Top 500 companies throughout the region as well as Eastern Europe. Our digital enthusiasts combine their expertise in Digital Transformation Strategy, MarTech Platforms, Creation, User Experience (UX), Customer Relationship Management (CRM), Data, Commerce, Mobile and Content Management System (CMS). Together we inspire transformation. We dream, we do, we deliver. The company has offices in Switzerland, Germany and Austria as well as locations in the Czech Republic, Serbia, Portugal, Italy and the Philippines. In 2016, Merkle joined dentsu, forming the largest brand within the group.