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Account Director*

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Sales & Business Development
  • Hamburg, +1
  • Quick Apply

AI generated summary

  • You need a relevant degree, extensive account management experience, digital transformation expertise, knowledge in digital topics, industry depth, and strong networking skills.
  • You will manage revenue and margins for clients, define goals, lead project teams, ensure client satisfaction, and identify new target customers through collaboration with marketing and business development.

Requirements

  • Du verfügst über ein abgeschlossenes Hochschulstudium, idealerweise in Wirtschaftsinformatik oder Betriebswirtschaftslehre mit IT-Ausrichtung oder eine vergleichbare Qualifikation
  • Du hast mehrjährige relevante Erfahrung in der Kundenführung und -entwicklung, im Beratungs- oder Agenturumfeld. Du übernimmst bereits für deine Accounts die Profit/Loss-Verantwortung
  • Die Führung von großen Accounts in der Digitalen Transformation beschäftigt dich täglich
  • Du hast breites Know-how in Digitalthemen (z.B. E-Commerce, Customer Data Platform, Content Management usw.)
  • Du bringst im Idealfall eine gewisse Branchentiefe mit (z.B. im Bereich Retail, CPG, Manufacturing etc.)
  • Netzwerken ist deine Passion. Mit deinem sympathischen Auftreten insbesondere auch auf Executive-Ebene kannst du überzeugen. Durch kompetente Beratung entwickelst Du Kundenbeziehungen strategisch und profitabel weiter

Responsibilities

  • Du übernimmst die Umsatz- sowie Margen-Verantwortung für bestehende Kunden und sorgst für langfristiges Wachstum durch Cross- und Upselling
  • In engem Austausch mit dem Kunden definierst du die zu erreichenden Ziele und steuerst den Weg dahin sowohl auf inhaltlicher als auch strategischer Ebene
  • Du übernimmst die kundenbezogene Verantwortung und Steuerung der Projektteams und erarbeitest mit ihnen gemeinsam effiziente Pläne zur Erreichung der Kundenziele
  • Über ein hohes Maß an Kunden- und Mitarbeiterzufriedenheit entwickelst Du dich zum Trusted Advisor
  • Du identifizierst und gewinnst neue Zielkunden innerhalb deines Marktes im Zusammenspiel mit Marketing, New Business und Alliance Management

FAQs

What is the main focus of the Account Director role at Merkle?

The main focus is on building and maintaining strong client relationships, driving revenue growth, and ensuring customer satisfaction.

What qualifications are required for the Account Director position?

Candidates should have a completed degree, ideally in business informatics or business administration with an IT focus, along with several years of relevant experience in client management and development.

Is experience in digital transformation important for this role?

Yes, experience in managing large accounts related to digital transformation is essential.

What kind of working environment can I expect at Merkle?

Merkle offers a supportive and collaborative environment with a focus on work-life balance, including flexible working hours and options for home office.

Are there any specific industries that are preferred for candidates applying for this role?

Ideally, candidates would have depth in industries such as Retail, Consumer Packaged Goods (CPG), or Manufacturing.

Does Merkle provide opportunities for continued education?

Yes, Merkle supports continuous learning through access to online platforms for self-improvement and offers internal and external educational opportunities.

How does Merkle promote networking among employees?

Networking is encouraged through regular exchange formats such as meetings, labs, skill groups, and roundtables, as well as social events.

Are there any employee benefits related to volunteer work?

Yes, employees are provided with Volunteer Days to engage in their community service activities.

Who can I contact for more information about the Account Director position?

You can contact Frau Dilan Cicek, Senior Talent Acquisition Business Partner, at dilan.cicek@dentsu.com.

Is there a specific approach to diversity in the hiring process?

Yes, Merkle values diversity and aims to create an inclusive environment, welcoming applicants regardless of gender or background.

We Dream. We Do. We Deliver.

Marketing & Advertising
Industry
10,001+
Employees
1971
Founded Year

Mission & Purpose

Merkle is a leading data-driven customer experience management (CXM) company that specializes in the delivery of unique, personalized customer experiences across platforms and devices. The company’s heritage in data, technology, and analytics forms the foundation for its unmatched skills in understanding consumer insights that drive hyper-personalized marketing strategies. With 12,000+ employees worldwide and 1,500 in the DACH region, Merkle drives improved marketing results and competitive advantage for the Top 500 companies throughout the region as well as Eastern Europe. Our digital enthusiasts combine their expertise in Digital Transformation Strategy, MarTech Platforms, Creation, User Experience (UX), Customer Relationship Management (CRM), Data, Commerce, Mobile and Content Management System (CMS). Together we inspire transformation. We dream, we do, we deliver. The company has offices in Switzerland, Germany and Austria as well as locations in the Czech Republic, Serbia, Portugal, Italy and the Philippines. In 2016, Merkle joined dentsu, forming the largest brand within the group.