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Account Executive

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  • Job
    Full-time
    Expert Level
  • Sales & Business Development
    Business, Operations & Strategy
  • Richmond Hill

Requirements

  • 15 Years of Portfolio and Project Management (PPM) Account Management Skills
  • Proven experience in account management and strategic account planning is crucial.
  • Strong understanding of account management principles and practices.
  • Excellent communication negotiation and presentation skills.
  • Ability to analyze data and market trends to inform decision-making.
  • Demonstrated ability to build and maintain strong client relationships.
  • Strategic thinker with a focus on achieving long-term business growth.
  • Proficient in Account Management Information Systems (AMIS) and related technologies.

Responsibilities

  • Lead the development and execution of strategic account plans to ensure the achievement of revenue targets and key performance indicators.
  • Collaborate with cross-functional teams to identify and pursue new business opportunities within existing accounts.
  • Provide outstanding account management services ensuring high levels of customer satisfaction and loyalty.
  • Analyze customer needs and market trends to recommend tailored solutions that meet client objectives.
  • Foster strong relationships with key stakeholders and decision-makers within client organizations.
  • Conduct regular account reviews to assess risks opportunities and overall account health.
  • Implement best practices in account management to continuously improve service delivery and customer experience.
  • Monitor and report on account performance providing insights and recommendations to senior management.
  • Stay abreast of industry developments and competitive landscape to inform strategic planning.
  • Ensure compliance with company policies procedures and ethical standards in all account management activities.

FAQs

What is the primary role of the Account Executive Director at Cognizant?

The primary role of the Account Executive Director is to lead the development and execution of strategic account plans, drive growth and customer satisfaction, and provide outstanding account management services.

How many years of experience are required for this position?

A minimum of 15 years of experience in Portfolio and Project Management (PPM) and account management skills is required for this position.

What are some key responsibilities of the Account Executive Director?

Key responsibilities include collaborating with cross-functional teams to identify new business opportunities, analyzing customer needs and market trends, conducting regular account reviews, and monitoring account performance.

Is there a specific location for this role?

Yes, this is a hybrid position requiring 3 days a week in a client or Cognizant office in Toronto.

What skills are essential for this position?

Essential skills include strong communication, negotiation, and presentation skills, the ability to analyze data and market trends, and demonstrated client relationship-building capabilities.

Are there any compliance requirements for the role?

Yes, it is important to ensure compliance with company policies, procedures, and ethical standards in all account management activities.

Will the working arrangements for this role change?

Yes, the working arrangements may change based on business and client requirements, as well as the project you’re engaged in.

What is the company culture like at Cognizant?

Cognizant promotes an energetic, collaborative, and inclusive workplace where everyone can thrive and build a rewarding career.

Is there support for work-life balance?

Yes, Cognizant supports a healthy work-life balance through various wellbeing programs.

Consulting
Industry
10,001+
Employees

Mission & Purpose

Cognizant is a multinational technology company that provides a wide range of IT services and solutions to organisations worldwide. Their primary focus is on helping businesses transform and thrive in the digital age. Cognizant's mission and purpose are centred around delivering innovative and cutting-edge technology solutions that drive client success. They offer services such as digital strategy, consulting, technology implementation, and IT outsourcing, enabling companies to adapt to evolving market dynamics, enhance operational efficiency, and deliver exceptional customer experiences. Cognizant's ultimate goal is to empower their clients with the tools, insights, and capabilities needed to navigate complex technological landscapes and achieve their business objectives in an increasingly digital world.