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Account Executive Germany (m/f/d)

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Hilton

2mo ago

  • Job
    Full-time
    Expert Level
  • Customer Relations
    Sales & Business Development
  • Frankfurt (Oder), +1

AI generated summary

  • You should have account management experience in hospitality, strong communication skills, Excel proficiency, a proactive approach to training, and be fluent in German and English.
  • You will engage with clients, onboard hotels, analyze data for improvements, develop account plans, ensure supplier knowledge, and provide training while maintaining strong stakeholder relationships.

Requirements

  • Experience in an account management environment with affinity to hospitality industry.
  • Excellent written and verbal communication skills including the ability to explain analytical topics.
  • Results driven, ambitious and motivated.
  • Strong interpersonal and relationship building skills.
  • Ability to work under pressure with a flexible approach to effectively handle multiple demands.
  • Proficient to good level in Excel with the ability to quickly learn new programs as required.
  • Work co-operatively with colleagues in the department to ensure team commitment.
  • Take part in all necessary training offered and be proactive in requesting training to meet personal developmental needs.
  • Looking for an enthusiast person, a story teller passionate by hospitality & F&B industry!
  • Education: Bachelor Degree or equivalent.
  • Preferably min. 12 months experience in a similar role.
  • 30% to 40% of travel time required mostly across Germany.
  • Must be fluent in German and English

Responsibilities

  • Visit partner hotels to realize operational savings using HSM’s suppliers.
  • The first point of contact for clients in region.
  • Develop and maintain constructive and cooperative relationships with all internal and external stakeholders/personnel whether in person, digital meetings or via telephone.
  • Explore opportunities for new and existing customers.
  • Engage professionally with various hotel stakeholders.
  • Find new customers (leads) and excite them for HSM services.
  • Onboard new Hotels, make sure they are familiar to our suppliers & purchasing software.
  • Perform follow up duties.
  • Review data to determine opportunities & improvements.
  • Develop and execute account plan for each customer.
  • Monitor participation to Hilton Programs to drive scale, savings & revenue.
  • Assist customers in understanding product needs including the determination of product usage and specifications along with seeking new, alternate or better products.
  • Communicate information regularly to customers, hotel purchasing team members and or other hotel departments as and when needed.
  • Producing pricing benchmarks on customer’s incumbent suppliers to show value of HSM, including new market trends.
  • Ensuring Hilton Supply Management knowledge is up to date.
  • Gather appropriate data or information from all relevant sources, e.g. Salesforce, Records, Files, Databases, BirchStreet, HSM Customer Portal, and Customer Information.
  • Ensure all enquiries within specific areas of responsibility are responded promptly with satisfactory resolution.
  • Maintain systems and procedural documentation including contracts management across all client bases.
  • Assist with onboarding process for new customers including but not limited to eProcurement installation, supplier orientation and kick off meetings.
  • Review list of Hotels’ purchases and advise the Hotels on the nominated supplier.
  • Work with multiple data streams to evaluate customer accounts.
  • Collaborate and provide project and general admin support to the Supply Management team, including filing, maintenance of forms and documentation.
  • Provide training and implementation of Birch Street for new properties.
  • Business Development and Account Management presentations.
  • Attends departmental meetings pertinent to work assignments and topics of analysis.
  • Assists with scheduling of meetings, bookings and conference calls including preparation of associated support materials relevant to Business Development & Account Management.
  • Researches and responds to information requests from customers and management.
  • Work with other teams to arrange for accurate and timely billing to customers.
  • Other job duties as assigned.

FAQs

Where is the Account Executive position based?

The position is based in the Frankfurt Niederrad Area Office.

What company is this position for?

This position is for Hilton Supply Management, part of Hilton.

What is the primary focus of the Account Executive role?

The primary focus is on account management and business development, with responsibilities including driving savings and revenue for partner hotels.

What qualifications are required for this position?

A Bachelor Degree or equivalent is required, along with preferably a minimum of 12 months of experience in a similar role.

What languages must applicants be fluent in?

Applicants must be fluent in both German and English.

What percentage of travel is required for this role?

The role requires 30% to 40% travel, mostly across Germany.

What kind of skills are essential for success in this position?

Essential skills include excellent communication, strong interpersonal skills, proficiency in Excel, and the ability to work under pressure.

What types of activities will the Account Executive engage in?

Activities include visiting partner hotels, developing relationships, exploring new opportunities, onboarding hotels, and data management tasks.

Who would the Account Executive report to?

The Account Executive will report to the Sr. Manager Customer Engagement North & Central Europe.

What is the company’s approach towards employee training?

Employees are encouraged to take part in necessary training offered and to be proactive in requesting training to meet their personal developmental needs.

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Hilton

An official account for Hilton, a leading global hospitality company filling the earth with light & warmth since 1919.

Travel & Leisure
Industry
10,001+
Employees
1919
Founded Year

Mission & Purpose

Hilton is a global hospitality company that operates a chain of hotels and resorts worldwide. They provide accommodation and services for travellers and guests, offering a range of options from luxury to budget-friendly hotels. Hilton's ultimate mission is to be the most hospitable company in the world, aiming to deliver exceptional guest experiences and create memorable moments for their customers. Their purpose is to provide a welcoming and comfortable environment where guests can relax, enjoy their stay, and feel cared for during their travels. They strive to offer consistent quality across their properties, with a focus on outstanding service, amenities, and personalised experiences to ensure guests feel valued and satisfied.

Benefits

  • Health & Welfare Benefit Plans

  • Retirement Savings Program

  • Mental Wellness Support

  • Flexible Schedules

  • Access to your pay when you need it ​​​​​​​through DailyPay