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Account Manager

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Akeneo: The Product Experience Company

11d ago

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • Munich

AI generated summary

  • You have B2B SaaS account management experience, proven upsell success, contract negotiation skills, strong analytical abilities, e-commerce knowledge, and fluent English and German.
  • You will identify upsell opportunities, develop account plans, manage customer relationships, negotiate contracts, forecast data, and address challenges to ensure customer satisfaction and retention.

Requirements

  • You have proven experience in Account Management or as a Customer Success Manager, managing upsell and cross-sell opportunities in the mid-market and enterprise segments in the B2B SaaS industry.
  • You have a proven track record in expanding business across business units of a given group
  • You have experience leading contract negotiations.
  • You have strong analytical skills and use data (customer data, product usage, etc.) to build strategies and make decisions.
  • You are familiar with the e-commerce and martech space.
  • You speak English and German fluently

Responsibilities

  • Upsell and Cross-Sell Opportunities: Spot and seize upsell and cross-sell opportunities to maximize account value and align with customer needs.
  • Strategic Account Planning: Develop and execute strategic account plans to secure long-term partnerships with key Mid-Market and Enterprise customers.
  • Customer Relationship Management: Build and nurture trusted relationships with decision-makers and C-levels, ensuring customer satisfaction.
  • Contract negotiation: Lead contract discussions, managing terms, pricing and legal negotiations while balancing customer retention with revenue growth goals.
  • Forecasting and reporting: Use data to maintain accurate forecasts, identify risks, and uncover opportunities.
  • Risk mitigation: Proactively address customer challenges to prevent churn and escalate critical issues to senior management when needed to ensure timely resolution.

FAQs

What is the role of an Account Manager at Akeneo?

The Account Manager will play a pivotal role in expanding Akeneo's presence within key Mid-Market and Enterprise customers by driving upsell opportunities, securing retention, and ensuring long-term customer satisfaction.

What qualifications are required for this position?

Candidates should have proven experience in Account Management or Customer Success Management within the B2B SaaS industry, a track record of expanding business across units, experience in contract negotiations, strong analytical skills, and fluency in both English and German.

What does the onboarding process look like for new employees?

New teammates will go through a top-notch 8-week onboarding program that includes live presentations, online courses, and an exhaustive checklist of resources for a smooth integration into the company.

What kind of professional development opportunities does Akeneo provide?

Akeneo offers a €1,000 learning budget per employee per year, as well as participation in in-house events and industry gatherings to support professional development.

How many vacation days do employees receive?

Employees receive 30 days of holiday per calendar year, in addition to public holidays.

Is there a flexible work environment at Akeneo?

Yes, Akeneo offers flexible working hours and a hybrid setup, allowing employees to work from home up to 3-4 days per week.

Do we have initiatives for employee wellness?

Yes, Akeneo provides individual and confidential coaching sessions with a mental health practitioner, as well as a monthly deduction for Urban Sports Club memberships for employees living in the Düsseldorf area.

What is Akeneo's approach to diversity and inclusion?

Akeneo is deeply committed to diversity and inclusion, ensuring a safe work environment for everyone regardless of various characteristics, and actively promotes anti-racism, anti-homophobia, and anti-sexism within the company.

How does the interview process work for this role?

The interview process includes a 30-minute conversation with a Talent Partner, a 45-60 minute interview with the VP of Sales, a meeting with the Director of Customer Success, and a short presentation to assess pitching ability in front of a customer.

Can applicants apply if they don't meet 100% of the job requirements?

Yes, applicants are encouraged to apply even if they do not meet every requirement if they feel confident and motivated to grow into the position.

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Akeneo: The Product Experience Company

Create product experiences that turn browsers into buyers.

Technology
Industry
201-500
Employees
2013
Founded Year

Mission & Purpose

Akeneo brings a complete and composable SaaS-based solution for managing, orchestrating, activating, and optimizing the entire product record in order to drive compelling and consistent product experiences across all owned and unowned channels and routes-to-market. With its open platform, leading PIM for product data and asset management, and ecosystem connectivity with Akeneo App Store, Akeneo Product Cloud empowers commerce businesses to deliver world-class product experiences that unlock growth. Leading global brands, manufacturers, distributors, and retailers, including PUMA, Taylor Made Golf Co, Canon USA, The Very Group, Giant Tiger, and Tarkett trust Akeneo to scale and customize their omnichannel commerce initiatives. Using Akeneo Product Cloud, brands and retailers can activate product experiences in any channel, therefore driving improved customer experiences, increased sales, reduced time to market, accelerated expansion, and increased team productivity.

Culture & Values

  • Humility ☺️

    We want to become better at what we do, and we acknowledge that we are not there yet.

  • Innovation

    We take pride in developing an open-source solution. This makes our solution powerful, open to everyone, and we are very attentive to our code quality.

  • Benevolence 💜

    We believe everyone is doing their best, and we commit to helping each other in a friendly way, with an ‘open door’ policy.

  • Openness 🤝

    We love hearing new ideas and opinions. We are always excited to welcome new employees with different backgrounds who can share their experiences and challenge our status quo.

  • Beer 🧃

    We do serious business without taking ourselves too seriously. We love to get together and share fun moments at work!