Account Manager- Birmingham

Christian Dior Couture

1mo ago

Applications are closed

Job
Full-time
Mid & Senior Level
Customer Relations
Sales & Business Development
Birmingham

Requirements

An entrepreneur, constantly seeking opportunities to develop and grow your business through events and gain new sales
Organised; able to manage Prêt-à-portererwork, Team Members, Department and Area Managers and meet the clients’ needs
Tenacious; willing to go the extra mile to ensure the customer leaves having received the very best in luxury service.
Self-confident, you will be able to approach and engage with customers at ease, using your strong selling skills to chase that extra sale. You will be able to demonstrate cosmetics and make-up application knowledge, and through excellent communication skills, be able to identify key items that would suit the customers’ needs.
Immaculately groomed and presented, you will embody the elegance that customers have come to identify with Parfums Christian Dior.

Responsibilities

To set targets for all Team Members in line with Company expectations
To pro-actively sell Parfums Christian Dior products and provide a luxury standard of service to customers
To lead and coach your team to ensure all Team Members, along with yourself are aware of and achieve or exceed sales targets
To pro-actively link sell across product categories, to increase average transaction value (ATV) and average transaction units (ATU)
To educate and train Team Members on the use and history of Parfums Christian Dior products
To be knowledgeable on all Parfums Christian Dior products and be able to propose personalised products to clients and confidently and appropriately overcome any objections
Demonstrate products on clients by means of flash make-overs and confidently explain the benefits of each product
To initiate contact with customers and welcome them both on counter and through traffic stopping
To update ipos tool with client data including all sales and client profile
To develop and utilise customer database on ipos to build clientele (phone calls, product launch events and appointments)
To proactively manage all Team Members, identifying coaching and development opportunities and support with training and guidance
To manage stock levels, working in partnership with the Area Manager to ensure that there is sufficient levels
To proactively grow your business through events, appointments and return bookings
To ensure all operational and administrative tasks are complete and to the best of your ability
To participate in merchandise management and ensure that it is in line with Corporate guidelines
To adhere to all Company procedures and policies, as outlined in the employee handbook
To build relationships with store management and adhere to all store policies and procedures
To carry out any additional duties as directed by the management team

FAQs

What is the primary responsibility of the Account Manager?

The primary responsibility of the Account Manager is to act as a brand ambassador for Parfums Christian Dior, driving sales and ensuring that Beauty Consultants achieve their targets while providing personalized luxury service to clients.

Who does the Account Manager report to?

The Account Manager reports to the Area Manager.

What qualifications are required for this role?

Candidates should possess strong selling skills, excellent communication abilities, and knowledge of cosmetics and make-up application to provide luxury service and effective customer engagement.

How will the performance of the Account Manager be measured?

Performance will be measured through sales targets and the achievement of Mystery Shopping targets, among other KPIs.

What is the work schedule for this position?

The position is a full-time role of 37.5 hours per week.

What type of experience is preferred for an Account Manager position?

Previous experience in retail management or a similar role, as well as a background in beauty products, make-up, skincare, or fragrance, is preferred.

Is training provided to the Account Manager?

Yes, the Account Manager is expected to educate and train Team Members on the use and history of Parfums Christian Dior products.

Will the Account Manager be responsible for managing a team?

Yes, the Account Manager will directly manage and coach Beauty Consultants.

Is there a focus on customer relationship management in this role?

Yes, building and utilizing a customer database is essential for developing clientele and enhancing the customer experience.

What is the dress code for this position?

The Account Manager is expected to be immaculately groomed and presented, embodying the elegance associated with Parfums Christian Dior.

Christian Dior Couture

"Whatever you do,for work or play, do it with passion!" - Monsieur Christian Dior.

Fashion & Arts

Industry

5001-10,000

Employees

1947

Founded Year

Mission & Purpose

Christian Dior was the designer of dreams. In founding his House in 1947, marked by the revolution of the New Look, he metamorphosed his reveries into wonderful creations. His visionary spirit never ceased to make Clients all over the world feel more beautiful, an inspiration for his successors to this day. Christian Dior Couture, the House of Dreams, is recognized for its French heritage & vibrant culture sublimating its unique Savoir-faire and Creativity through empowering "metiers d’art”. Our Maison is a destination for sustainable growth & success where we shape the future of our Talents in a positive, authentic & generous environment. We bloom & deliver excellence with passion, determination, courage & optimism to offer meaningful & daring codes. Rich in exceptional heritage, with a community of more than 12000 talents, our House embodies Christian Dior’s “House of Talents” today more than ever.