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Account Manager (Renewals)

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LexisNexis

2mo ago

  • Job
    Full-time
    Mid & Senior Level
  • Government & Politics
    Sales & Business Development
  • Johannesburg
    Remote
  • Quick Apply

AI generated summary

  • You should have a bachelor’s degree, 3-5 years in account management, a strong sales record, excellent communication skills, and the ability to articulate complex solutions.
  • You will manage client relationships, identify growth opportunities, ensure client satisfaction, negotiate contracts, gather feedback, and collaborate with internal teams to enhance service delivery.

Requirements

  • Bachelor’s degree in business, Marketing, or a related field.
  • Minimum of 3-5 years of experience in account management, preferably within the legal, information solutions, or government sector.
  • Proven track record of achieving sales targets and building strong client relationships.
  • Excellent communication and interpersonal skills.
  • Strong negotiation and problem-solving abilities.
  • Ability to understand and articulate complex solutions to clients.
  • Highly motivated, results-oriented, and capable of working independently and as part of a team.

Responsibilities

  • Build and maintain strong, long-lasting relationships with key stakeholders in government accounts.
  • Serve as the primary point of contact for all client-related activities, including inquiries, support, and service issues.
  • Identify opportunities for account growth by understanding client needs and aligning them with LexisNexis solutions.
  • Develop and implement strategies for retaining existing clients and minimizing churn.
  • Meet and exceed assigned growth targets and contribute to the overall revenue objectives of the Government Growth & Retention team.
  • Negotiate contracts and close agreements to maximize profits while ensuring client satisfaction.
  • Stay informed about industry trends, market conditions, and competitive landscape to provide clients with relevant insights and solutions.
  • Gather feedback from clients to inform product development and enhancements.
  • Work closely with internal teams, including product development, marketing, and customer support, to deliver outstanding service and solutions to clients.
  • Share best practices and insights with team members to drive overall team performance.

FAQs

What is the primary responsibility of the Account Manager in this role?

The primary responsibility of the Account Manager is to manage and expand relationships with government clients, ensuring client satisfaction and driving growth in existing accounts.

What qualifications are required for the Account Manager position?

A bachelor’s degree in business, marketing, or a related field, along with a minimum of 3-5 years of experience in account management, preferably within the legal, information solutions, or government sector.

What kind of experience is preferred for the Account Manager role?

Experience in account management with a proven track record of achieving sales targets and building strong client relationships is preferred.

Is there any flexibility in work arrangements for this position?

Yes, we promote a healthy work/life balance and offer various flexible and remote working options to employees.

What types of benefits are offered to employees?

Employees can enjoy comprehensive multi-carrier health plan benefits, disability insurance, retirement benefits, modern family benefits, and more.

Who will the Account Manager primarily be interacting with?

The Account Manager will serve as the primary point of contact for key stakeholders in government accounts, handling inquiries, support, and service issues.

How does the company ensure a diverse workplace?

LexisNexis is committed to equal opportunity employment and building a diverse and inclusive workplace, treating all applicants without regard to characteristics protected by law.

What is expected of the Account Manager regarding client feedback?

The Account Manager is expected to gather feedback from clients to inform product development and enhancements.

Will the Account Manager work with internal teams?

Yes, the Account Manager will work closely with internal teams, including product development, marketing, and customer support, to deliver outstanding service and solutions to clients.

How does LexisNexis define its company culture?

LexisNexis values a healthy work/life balance, promotes employee well-being and happiness, and emphasizes collaboration and support within a diverse and inclusive environment.

Advancing what's possible.

Technology
Industry
10,001+
Employees
1970
Founded Year

Mission & Purpose

LexisNexis Legal & Professional is a leading global provider of legal, regulatory and business information and analytics that help customers increase productivity, improve decision-making and outcomes, and advance the rule of law around the world. We help lawyers win cases, manage their work more efficiently, serve their clients better and grow their practices. We assist corporations in better understanding their markets, monitoring their brands and competition, and in mitigating business risk. We collaborate with universities to educate students, and we support nation-building with governments and courts by making laws accessible and strengthening legal infrastructures. We partner with leading global associations and customers to collect evidence against war criminals and provide tools to combat human trafficking. LexisNexis Legal & Professional, which serves customers in more than 130 countries with 10,000 employees worldwide, is part of RELX Group, a global provider of information and analytics for professional and business customers across industries.