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Account Support Specialist

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Just Eat Takeaway.com

15d ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • Winnipeg

AI generated summary

  • You must be adaptable, possess strong communication skills, be goal-oriented, organized, and have problem-solving abilities. Sales experience and a commitment to self-improvement are essential.
  • You will solve partner issues, manage escalated calls, onboard new partners, communicate effectively, promote services, and understand partner needs while building strong internal relationships.

Requirements

  • Be adaptable to changes in workload, requirements, and demonstrate strong communication and relationship-building skills.
  • Exhibit exceptional empathetic, persuasive, and consultative communication abilities.
  • Be driven and goal-oriented, motivated by both individual and team targets, with confidence in problem-solving and handling objections.
  • Demonstrate effective time management, organizational skills, and the ability to prioritize tasks efficiently.
  • Maintain high integrity, be receptive to coaching, strive for self-improvement, and have experience in sales or a similar environment.

Responsibilities

  • Actively seek solutions to partner questions and challenges while addressing issues and potential churn risks.
  • Manage escalated calls, ensure partner satisfaction, and maintain adherence to exclusivity agreements.
  • Welcome new partners, guide them in using tools and services, and build strong relationships with internal teams.
  • Communicate complex ideas appropriately for the audience and respond promptly to messages from other teams.
  • Present compelling arguments, handle objections, and maintain credibility while promoting products and services.
  • Use effective techniques to understand partner needs, differentiate offerings, and manage time with professionalism.

FAQs

What is the job title for this position?

The job title is Account Support Specialist.

Where is the work location for this role?

The position is hybrid, requiring employees to work 3 days a week from our Winnipeg Office and 2 days from home.

Who will this position report to?

This position will report to the Partnership Success Manager.

What are the main responsibilities of the Account Support Specialist?

Key responsibilities include actively seeking solutions to partner questions, managing escalated calls, welcoming new partners, communicating complex ideas, handling objections, and understanding partner needs.

What qualifications are required for this role?

Candidates should exhibit strong communication and relationship-building skills, be driven and goal-oriented, demonstrate effective time management, possess sales or similar experience, and show adaptability to changes.

What is the company culture like at SkipTheDishes?

SkipTheDishes has been recognized as a "Top Places to Work in Manitoba" and prides itself on creating a workplace where employees feel valued, included, and able to contribute meaningfully.

Does SkipTheDishes foster a diverse and inclusive environment?

Yes, SkipTheDishes is committed to fostering a diverse and inclusive environment where all employees feel they belong and are respected.

Are there any pre-employment requirements for this job?

Yes, all employees will be asked to sign a Consent for Disclosure of Personal Information to complete a background check, and job offers will be conditional upon satisfactory results.

Is there an opportunity for growth within the company?

Yes, SkipTheDishes offers abundant opportunities for growth and challenges as the company continues to expand.

How does SkipTheDishes view employee feedback?

The company values employee input and uniqueness, ensuring that contributions are embraced and can make a significant impact on the organization and its customers.

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Just Eat Takeaway.com

Technology
Industry
10,001+
Employees
2001
Founded Year

Mission & Purpose

Just Eat Take​away​.com is a lead­ing glob­al online food deliv­ery mar­ket­place, con­nect­ing con­sumers and restau­rants through our plat­form in 20 coun­tries. Like a dinner table, working at JET brings our office employees and couriers together. From coding to customer service to couriers, JET is a fun, fast-paced and supportive place where you can be yourself. No day is the same. Our days are filled with new experiences. We see every challenge that comes our way as a chance to grow, both the business, and ourselves. We’re connected to millions of food-lovers, hundreds of thousands of connected partners and some of the best-known brands of the planet. When you take your seat here, you’ll find that a simple scribble on a napkin can turn into something seen by millions. Together we transform, create, reinvent and empower every food moment. As a leading online food tech company, JET brings together the stability of a global business, with the agility of a start-up. We got here by always staying one step ahead of the competition. So load up your plate with ideas that get you excited, because at JET everything is on the table.

Culture & Values

  • #Lead

    We’re proud to be a global leader in the online food delivery market. Not just in restaurant choice and order numbers, but also by creating innovative and sustainable solutions.

  • #Deliver

    We deliver more than just fantastic food, both to our customers and ourselves. We work together to ensure success and grow our business.

  • #Care

    We care for our customers and restaurant partners by understanding their needs. This care also extends to society at large, from ethical choices to environmental initiatives.

Benefits

  • Our Mental Health First Aiders

    Our global community of Mental Health First Aiders (MHFA’s) support our mission to create a healthy and safe working environment at JET by encouraging people to speak up about their struggles and about their wellbeing in an open and positive way.

  • Wellbeing Coaching

    ​​​Sometimes we need a helping hand to achieve our wellbeing goals or to make positive lifestyle changes. At JET, employees have access to a global network of wellbeing coaches to support them to make small changes that lead to big improvements for their wellbeing.

  • Employee Assistance Programme

    We have our confidential Employee Assistance Programme that provides our JETers and their family members with access to emotional, financial, legal and other practical support 24/7/365.

  • Training and ongoing campaigning

    We run campaigns, initiatives and training to educate and empower our JETer’s and their managers to not only take care of themselves but also of each other.