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  • Job
    Full-time
    Entry, Junior & Mid Level
  • People, HR & Administration
    Healthcare

AI generated summary

  • You need strong organizational and people skills, computer literacy, empathy in call handling, and the ability to perform clerical and reception duties with limited supervision.
  • You will provide high-quality administrative support, handle calls empathetically, perform clerical and reception duties, and help implement quality strategies in your area.

Requirements

  • The successful candidate will have good organisation and people skills, be computer literate and have the ability to work with limited supervision.
  • The post holder will provide a comprehensive and high-quality administrative support service and will be expected to deliver excellent customer care.
  • The post holder will have the ability to support with call handling whilst being empathetic and understanding to service users.
  • Undertake clerical duties within the office area and provide reception duties to ensure the needs of the services are met.
  • Ensure the delivery of the quality strategy within the designated area incorporating establishment of systems and processes.

Responsibilities

  • Provide a comprehensive and high-quality administrative support service and will be expected to deliver excellent customer care.
  • Support with call handling whilst being empathetic and understanding to service users.
  • Undertake clerical duties within the office area and provide reception duties to ensure the needs of the services are met.
  • Ensure the delivery of the quality strategy within the designated area incorporating establishment of systems and processes.

FAQs

What qualifications are required for the Admin Clerk position?

The position requires good organisation and people skills, computer literacy, and the ability to work with limited supervision.

What are the primary duties of the Admin Clerk?

The primary duties include providing comprehensive administrative support, handling calls with empathy, undertaking clerical duties, and providing reception services.

Is experience in healthcare administration necessary for this role?

While healthcare administration experience is beneficial, it is not explicitly stated as a requirement for this role.

What is the main focus of Mersey Care as an organization?

Mersey Care is committed to delivering 'perfect care' – safe, effective, positively experienced, timely, equitable, and efficient care.

Who can I contact for more information about the Admin Clerk position?

You can contact Jodie Evans, the Deputy Operational Admin Manager, at jodie.evans@merseycare.nhs.uk or call 07884440418.

Are flexible working arrangements available for this role?

Yes, flexible working requests will be considered for all roles.

What type of services does Mersey Care provide?

Mersey Care provides specialist inpatient and community services for physical and mental health, learning disabilities, addiction, and brain injury services.

How does this role contribute to the Community Division?

The Admin Clerk will support clinical teams by ensuring administrative tasks are managed efficiently, contributing to the overall quality of services provided to the community.

Will there be opportunities for informal visits before applying?

Yes, informal visits can be arranged for interested candidates to learn more about the role.

What is the expected work environment for this position?

The work environment will primarily be office-based, providing administrative and reception support for the Community Division.

Science & Healthcare
Industry
5001-10,000
Employees

Mission & Purpose

Mersey Care NHS Foundation Trust provides mental health, learning disability, addiction services, and community health services across the UK. Their ultimate mission is to improve the quality of life for individuals by delivering compassionate, safe, and effective healthcare. They aim to promote recovery, independence, and well-being through a patient-centered approach, ensuring that every individual receives the care and support they need to live fulfilling lives.