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Admin & Premium Membership Assistant

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San Francisco Giants

Jan 21

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    People, HR & Administration
  • San Francisco
  • Quick Apply

AI generated summary

  • You need customer service experience with VIPs, strong communication and organizational skills, proficiency in Google tools and database systems, flexibility, teamwork, and the ability to handle pressure.
  • You will assist with project coordination, create presentations, manage schedules, deliver premium client services, handle ticketing tasks, and foster strong relationships while meeting various administrative needs.

Requirements

  • Demonstrated experience in customer service, with a focus on premium or VIP clientele
  • Strong verbal and written communication skills, including the ability to manage complex or sensitive situations professionally
  • Computer skills: Google Document Editor (Sheets, Documents, PowerPoint, Outlook). Experience with Tickets.com, Salesforce & database management systems, MLB Ballpark App preferred
  • Proven ability to drive and maintain relationships with external and internal partners
  • A keen sense of ownership, drive, and flexibility in an ever-changing environment
  • Strong organizational skills and ability to prioritize multiple initiatives within a fast-paced environment
  • Strong attention to detail
  • Ability to remain calm, think critically, and effectively troubleshoot challenges in high-pressure situations
  • Ability to work well within a team environment
  • A professional, personable, and dedicated work ethic, thriving in both team and independent settings
  • Flexibility to work non-traditional hours on weekdays, weeknights and weekends according to the Giants home schedule
  • Must be able to lift and/or move up to 35lbs

Responsibilities

  • Commitment to Learning and Independence: You are eager to learn, grow and become a self-sufficient contributor, while excelling in your role.
  • Project Support and Coordination: You assist in planning and executing revenue, ticket sales, and service projects, leveraging strong coordination and communication skills to support internal projects and collaborations across departments.
  • Presentation and Deck Creation: You use creative tools and software to create and refine pitch decks, presentations, and other materials that enhance team initiatives.
  • Administrative Proficiency: You handle a variety of administrative tasks such as managing the SVP calendar, scheduling meetings, making travel arrangements, preparing and editing documents, maintaining project schedules, tracking budgets, and ensuring deadlines are met.
  • Client and Premium Services: You deliver exceptional service to premium clientele by addressing inquiries promptly, managing shared inboxes, supporting sales representatives, overseeing suite inventory and pricing, and ensuring seamless game-day experiences.
  • Ticketing and Data Management: You manage internal ticket processing, account maintenance, and data platform tasks, including ticket exchanges, credit redemption, and updating account and contact information.
  • Relationship Building and Personal Touch: You take pride in building relationships and exceed service standards by creating ‘wow’ moments for Season Ticket Members, celebrating special milestones, and providing personalized assistance.
  • Professionalism and Responsiveness: You approach all tasks with professionalism, handle sensitive information with discretion, and prioritize building strong connections within the organization while meeting internal and external needs with enthusiasm.

FAQs

What is the hourly wage for the Admin & Premium Membership Assistant position?

The hourly rate for this position will be $35.00 per hour.

Is this position full-time or part-time?

This is a part-time position.

What type of experience is required for this role?

A demonstrated experience in customer service, particularly focusing on premium or VIP clientele, is required.

Will there be opportunities for employee benefits?

Yes, after 60 days of employment, you may be eligible for indemnity healthcare through Healthy SF, which includes medical, dental, and prescription coverage, as well as access to Giants tickets.

What kind of tasks will the Admin & Premium Membership Assistant be responsible for?

The responsibilities include administrative tasks such as managing calendars, scheduling meetings, preparing documents, delivering client services, and managing internal ticket processing.

Are there any physical requirements for the job?

Yes, candidates must be able to lift and/or move up to 35lbs.

What software skills are preferred for this position?

Experience with Google Document Editor (Sheets, Documents, PowerPoint, Outlook), and familiarity with Tickets.com, Salesforce, and MLB Ballpark App are preferred.

Will the position require working outside of traditional business hours?

Yes, the role requires flexibility to work non-traditional hours on weekdays, weeknights, and weekends according to the Giants home schedule.

How does the Giants organization approach diversity and inclusion?

The Giants strive to foster an inclusive work environment that welcomes individuals from all backgrounds and are committed to creating a community built on respect and inclusion.

Are there opportunities for professional development in this role?

Yes, the San Francisco Giants are committed to employee growth, learning, and development, offering a supportive environment for professional advancement.

How will I communicate with Premium Season Ticket Members?

You will build relationships through in-person interactions and email communication throughout the baseball season and beyond.

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San Francisco Giants

Entertainment & Media
Industry
201-500
Employees
1958
Founded Year

Mission & Purpose

The three-time World Champion San Francisco Giants continue to establish itself as a global brand. Since moving to downtown San Francisco, the Giants home, Oracle Park has been lauded as one of the finest ballparks in all of baseball. The Giants continue to innovate the sports industry with some of the brightest and best professionals working in the front office.